This document sets forth Everbridge’s (“we” or “us”) privacy notice. It describes the types of personal information that we receive in the course of doing business, how we use that information, third-parties with whom we may share the information, and your choices in modifying or removing the information.
We value the trust you place in Everbridge services and our privacy practices. We are committed to providing our customers and users with a secure environment, unparalleled customer service, and state of the art technologies to safeguard your personal information. Everbridge will adhere to the policies and practices described in this privacy notice, as well as any applicable customer agreement as it pertains to personal information.
Everbridge owns and operates the following webpages, to which this privacy notice also applies: www.everbridge.com, manager.everbridge.net, www.nixle.com, www.hipaabridge.com, and www.italerting.com (each a “Website” and together the “Websites“).
Everbridge provides a critical event management platform that empowers our customers to better manage emergencies. Part of this capability involves Everbridge’s software enabling our customers to broadcast notifications to targeted individuals. To broadcast a notification, the customer will have uploaded into the Everbridge system the individual’s name and basic contact information (such as mobile number, work telephone, and e-mail address), and then the customer will use the Everbridge system to send out the notification.
Everbridge has no direct relationship with the individuals whose personal information it processes from customers. Our customers are typically the individual’s employer, or a local or state government agency with jurisdiction over the area where the individual resides.
When you visit and use our Websites, we may collect, retain and use two kinds of information:
As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We link this automatically collected data to other information we collect about you. We do this to improve our offered services, marketing, analytics, and site functionality.
Please note that Everbridge does not attempt to collect any sensitive information, such as personal financial information, social security or driver’s license numbers, or personal health information, on our Websites.
Some of our pages utilize framing techniques to serve content to and from our partners while preserving the look and feel of our Websites. Please be aware that you are providing your personal information to these third parties and not to us.
Our website also includes social media features, such as Facebook and Twitter buttons and widgets, and the “Share This” button. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third-party website or hosted directly on our website. Your interactions with these features are governed by the privacy notice of the company providing the features.
We may provide you the opportunity to participate in surveys on our Websites. If you participate, we will request certain personal information from you. Participation in these surveys is completely voluntary and therefore you have the option whether to disclose this information. The requested information typically includes contact information (such as name and email address) and demographic information (such as zip code).
We use this information to better understand our market and customer needs, and to continue to enhance our applications.
We may use a third-party service provider to conduct these surveys; that company will be prohibited from using your personal information for any other purpose. We will not share the personal information you provide through a survey with other third parties unless we give you prior notice and the choice to opt-out.
We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial on a Website along with your name. If you wish to update or delete your testimonial, you can contact us at firstname.lastname@example.org.
Everbridge offers a number of mobile applications. Please note that when you download and use an Everbridge mobile app, you do so voluntarily. Our mobile apps may collect the following types of information:
We use this information to monitor, analyse and improve our mobile apps.
In general, we will use any of the personal information we collect from you only for the purposes described in this privacy notice or for purposes that we explain to you at the time we collect such information. However, we may also use your personal information for other purposes that are not incompatible with the purposes we have disclosed to you (such as statistical purposes) if and where this is permitted by applicable data protection laws.
Except as otherwise discussed in this privacy notice, this document only addresses the use and disclosure of information we collect from you. We are not responsible for the practices employed by websites linked to, or from, Everbridge websites, nor the information or content contained therein. Other sites accessible through our websites have their own privacy policies and data collection, use and disclosure practices. Please consult each website’s privacy notice rules before proceeding.
It may be necessary to share our customer data with third-parties in order for Everbridge to provide the services requested by our customers. For example, we will need to transmit an individual’s cell-phone number to a telecommunications provider in order to deliver a customer-initiated notification designated for that individual and others. Under such circumstances we will only transmit the information needed to fulfil the obligations described in our customer’s service contract. These third parties are also bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them. Transfers to these third parties are covered by the provisions in this privacy notice regarding notice and choice, as well as applicable contractual agreements.
We do not sell, trade, or rent customer or user data to others.
If you are a visitor from the European Economic Area (EEA), our legal basis for processing your personal information will depend on the personal information concerned and the specific context in which we collect it.
However, we will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to process personal information about you to protect your vital interests or those of another person.
If we collect and use your personal information in reliance on our legitimate interests (or those of any third party), this interest will normally be to operate our website and communicate with you as necessary to provide our products and services to you and for our legitimate commercial interest. These legitimate interests include, for example, responding to your queries, improving our platform, undertaking marketing, or detecting or preventing illegal activities. We may have other legitimate interests and if appropriate we will make clear to you at the relevant time what those legitimate interests are.
If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the “Contacting Us” heading below.
Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country (and, in some cases, may not be as protective).
We have taken appropriate safeguards to require that your personal information will remain protected in accordance with this privacy notice.
Everbridge complies with the EU-U.S. Privacy Shield Framework and the Swiss – U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union (EU) and Switzerland to the United States, respectively. Everbridge has certified to the Department of Commerce that it adheres to the Privacy Shield Principles, and commits to comply with the Privacy Shield Principles as they apply to the personal data of EU and Swiss residents. If there is any conflict between the terms in this privacy notice and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.
Everbridge commits to resolve complaints about our collection or use of your personal information in accordance with the Privacy Shield Principles. Individuals in the EU or Switzerland may submit queries related to the processing of personal information under the Privacy Shield framework by contacting us directly at email@example.com, or by writing to us at: Everbridge, Inc., 25 Corporate Drive, Burlington, MA 01803, Attn: General Counsel.
Everbridge has further committed to cooperate with the European data protection authorities (the “DPAs”) and/or the Swiss Federal Data Protection and Information Commissioner (the “Commissioner”), as applicable. If we have not been able to successfully resolve your query or complaint and you are based in the EEA or Switzerland, you may raise your query or complaint directly to the DPA or Commissioner. The services of the DPAs and Commissioner are provided at no cost to you. You can find details of the relevant DPA at http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm. Everbridge will comply with any advice given by the DPAs and/or Commissioner, and take necessary actions to remediate any non-compliance with the Privacy Shield Principles.
If your inquiry still has not been satisfactorily resolved, you may have other recourse mechanisms such as invoking binding arbitration by the Privacy Shield Panel.
If Everbridge is going to transfer personal data to a third-party that is acting as an agent, it will enter into a written agreement with such third-party requiring that the third-party provide at least the same level of privacy protection as is required by the Privacy Shield Principles. In the context of such onward transfer to third-parties of data of EU or Swiss individuals received pursuant to Privacy Shield, Everbridge is potentially liable if we process such personal information in a manner inconsistent with the Privacy Shield Principles.
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. The security of your personal information and our customers’ information is extremely important to us. When you enter sensitive information and/or geo-location data, we encrypt the transmission of that information using up-to-date security technology (e.g. TLS).
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the website.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the website. If you have any questions about security on our website, you may contact us at firstname.lastname@example.org.
We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. Also, for general users on our website, you can fill out a new form to access, update or request deletion of your information, or email us at email@example.com.
California Civil Code Section § 1798.83 permits users of our website whom are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to firstname.lastname@example.org or write us at: Everbridge, Inc., 25 Corporate Drive, Burlington, MA 01803, Attn: General Counsel.
As we continue to develop our business, we might undergo a change of ownership such as a merger and/or a sale of all or substantially all our stock or assets. In such transactions, user information, including customer data, generally is one of the transferred business assets. By submitting information on the website, through data import, or any other means, you acknowledge that such data may be transferred to such parties in these circumstances. However, any party purchasing our assets will be subject to an obligation to maintain the integrity of your information. You will be notified via email and/or a prominent notice on our website of any change in ownership or uses of user information, as well as any choices you may have regarding your information.
25 Corporate Drive, Suite 400
Burlington, MA 01803
The data controller of your personal information is Everbridge, Inc.