Everbridge Matrix
Everbridge MatrixTM: Automate Incident Communication
Everbridge Matrix enables you to quickly and easily communicate, report and remedy business interruptions based on incident type, location, and severity level—saving time, money, and resources.
Using drop-down menu selections, the solution automatically generates the appropriate pre-defined message and distributes communications to the designated response team.
How Everbridge Matrix Saves Time, Money, and Resources
Highly configurable and customizable, Everbridge Matrix automates an organization's current response plan for any incident type in any industry using built-in logic. With Everbridge Matrix, your Control Center and Operations can maintain focus on incident resolution by automating communication procedures for any given incident. All journal and note entries along with outbound notifications and acknowledgements by response personnel are time stamped for reporting purposes.
- Improve productivity of the Control Center and Operations by enabling key personnel to focus on incident resolution rather than manual notification and reporting.
- Eliminate human error in incident communications and reporting through end-to-end automation of pre-defined notification procedures.
- Increase responsiveness by removing the guess-work of who to call and when; built-in logic in Everbridge Matrix automates communications and escalates issues seamlessly.
- Provide consistent messaging through delivery of pre-defined message templates.
- Increase visibility to incidents with real-time reporting capabilities that allow you to track communications of the incident lifecycle from its beginning to resolution.
- Get rid of maintenance headaches with our hosted Software-as-a-Service model that provides faster message delivery and does not require the installation of hardware, software or phone lines.
- Ensure maximum security of all data through Everbridge's use of an Oracle/Linux platform and redundancy built in at every level across multiple active-active data centers.
Everbridge Matrix™: How It Works
As Easy as 1-2-3!
Everbridge firmly believes that you shouldn't have to be an IT expert to use your notification system. Everbridge Matrix is designed with our end-users in mind for ease of use, which is critical for call center operators and other system users during high-stress situations.Productivity
- Incident response. Respond quickly and accurately to any incident using pre-defined, automated communications.
- Resource management. Effectively allocate the right resources to problems in real-time.
Protection
- Business continuity. Prevent communication mistakes that prolong business interruptions.
- Critical operations. Mobilize response teams rapidly, continuously coordinate with other groups or organization's, report ongoing status to key managers.
- Safety and security. Disseminate critical information to response teams before they arrive on scene.
- Infrastructure resilience. Eliminate communication failure points through use of a multi-pronged communication infrastructure and multiple points of broadcast initiation.
Accountability
- Reporting. Ensure real-time reporting of communication efforts with an audit trail for compliance and learning purposes.
- Termination of recovery operations. Bring recovery efforts to an orderly close by sending out an “all-clear” message and closing out an incident response.
Everbridge Matrix™ System Highlights
Automated messaging speeds and improve communications
Automated, template-driven communications
Control Center personnel simply select incident type, severity, and location from a dropdown menu and the appropriate information is sent to a pre-defined list of recipients.
Extensive incident communication tracking
Everbridge Matrix provides real-time reporting and creates an audit trail for all notifications sent and journal entries posted tied to a single incident record for compliance reports.
Highly customizable
Everbridge Matrix can be configured to fit the needs of any organization. The system seamlessly handles updates and escalations according to your existing response procedure for any incident.
Everbridge Matrix™ in Action
Santa Clara Valley Transportation Authority increases responsiveness to customers
The Santa Clara Valley Transportation Authority (VTA) is the first major public transportation provider in America to implement Everbridge Matrix to streamline incident communications and target mission-critical information to operations and executive staff. Everbridge Matrix provides VTA with the ability to quickly and reliably make thousands of instantaneous and simultaneous notifications to VTA staff and Board members in case of a natural disaster such as an earthquake or a county-wide evacuation.
Find out how VTA uses Everbridge Matrix to increase responsiveness to customers.
Learn More:
- Download the Everbridge Matrix overview.
- Contact us for a demonstration of Everbridge Matrix.
