New Everbridge White Paper Details How an Organization Can Communicate With Key Stakeholders in a Crisis


Glendale, Calif. – Nov. 12, 2013 – Everbridge, the leading provider of critical communication solutions, today released the third white paper in its “Six Stages of a Crisis” series. These educational white papers, written by industry expert Dr. Robert Chandler, describe best practices for communicating through all the stages of an emergency. Dr. Chandler is a professor of communication and director of the Nicholson School of Communication at the University of Central Florida, as well as the principal researcher and director of the Center for Crisis Communication at the Nicholson School. He is the author of Emergency Notification.

The new white paper, “The Six Stages of a Crisis: Stage Three: Response,” focuses on the reaction of an organization when an emergency begins. During this third stage of a crisis, the emergency response plan is activated and crisis team members are called into action. In the paper, Dr. Chandler summarizes four key emergency notification factors for this phase, including considerations for making contacts aware of the incident, providing instructions, and seeking confirmation of a response.

Download the White Paper

The Six Stages of a Crisis: Stage Three: Response

Related Resources

The Six Stages of a Crisis: Stage Two: The Risk Assessment Phase

The Six Stages of a Crisis: Stage One: The Warning Phase

About Dr. Robert Chandler

Dr. Chandler is an internationally recognized social scientific researcher with more than 150 academic and professional papers, including widely circulated “white papers” on emergency and crisis communication. He has authored more than 75 publications,and is the author or co-author of eight books including: Emergency Notification (2010); Surviving the Pandemic: A Communication Management Guide for Business (2009); Media Relations (2008); Disaster Recovery and the News Media (2007); Managing the Risks for Corporate Integrity: How to Survive and Ethical Misconduct Disaster (2006); Pandemic: Business Continuity Planning Priorities for the Coming Outbreak (2005); and Crisis and Emergency Communication (2006).

About Everbridge

Everbridge provides critical communication solutions to more than 30 million end users in all major industries and government sectors around the globe. The Everbridge solutions suite allows clients to manage emergencies, mass notifications, incident communications, and situational intelligence from a single system. Ultimately, these solutions help clients save lives, manage critical activities and improve the efficiency of daily operations. For more information about Everbridge, please see www.everbridge.com.