Send notifications to individuals or groups using lists, locations, and visual intelligence.

Everbridge Mass Notification provides robust analytics, GIS targeting, flexible group management, distributed contact data, language localization, multiple options for contact data management, and a “globally local” approach to optimize voice and SMS routing.

100+ Contact Paths

Relying on a single contact path is risky as no contact path is 100% guaranteed, 100% of the time.

Target the individual and not the device for intelligent, personalized message delivery. Everbridge Mass Notification supports over 100 different multi-modal delivery methods with voice recording, text to speech conversion in multiple languages, push notifications, rich text formatting, and SMS. Target individuals, groups, or use dynamic rules to reach the right people.

Renee Welsh Director of Facilities and Security, Pratt & Whitney
The system can allow you to be notified in a very quick fashion, very precise and to the point. You have to remember that there’s multiple ways that you can be notified with this system. We can do it by a simple cellphone where you’d get a text message across. It can be done by your email. You can even come across your phone as a verbal message.
Key Features

Automatically target the individual and not the device for intelligent, personalized message delivery to virtually any communications device including desktop alerts, public websites, Intranets, internal systems and social media.

Set up notification templates with predetermined contact lists and pre-defined messages for faster communications in a crisis.

Sample Notification Types:

  • Standard - Deliver voice, SMS, Rich HTML emails, etc. to recipients.
  • Polling - Collect multiple-choice polling questions with up to nine different responses.
  • Conference - 'One-click' access to a conference bridge.

Continue outreach until the contact confirms or escalate notifications to ensure that the next person or group is notified if the first person or group doesn’t respond. Resend notifications to recipients or send follow up messages to all or a sub-set of recipients for tracking within the same incident or event.

Bring the power and security of the full desktop application to mobile devices everywhere, even under adverse network conditions. Support multi-platform smart phones and tablets, including Apple® iOS and Android™ devices. Benefit from reporting and analytics with a native interface designed for the operating system of the device.

Sarah Draper HR Director, Gerald Eve
We couldn't be happier with the result. With no power, no IT and no telephones, I was able to manage the whole thing from my iPhone with the Everbridge App, and we had 100% staff communication throughout; it worked exactly as we wanted it to.

Easy to Use

In critical situations speed matters, simplicity matters and reliability matters.

Mass Notification is designed with ease-of-use as a priority, allowing users at all levels to quickly and easily send notifications through the most intuitive user interface on the market.

Key Features

Set up notification templates with predetermined contact lists and pre-defined messages for faster communications in a crisis.

Automate outreach via SMS, email, push notifications and more, to communicate with employees currently on a shift or employees who are scheduled to be on a shift in the future.

Manage settings, limits, and defaults through a comprehensive and user-friendly administrator interface.

Set opt-in portals to either publicly available or private (invitation only) and allow contacts to opt-in, update, and manage their accounts - including contact information, locations they care about, alert preferences and more- through branded, customizable web-based portals.

Personalize your outreach to a global audience by broadcasting messages in any language and localize communication with multilingual text to-speech support, customized caller ID’s and local data stores to comply with the regulatory requirements.

Precision GIS

Sometimes the fastest way to target contacts is by drawing a shape on a map. But, for many organizations maps provided by commercial mapping sources may lack precision and can cause errors and missed recipients when sending a targeted notification.

Everbridge’s PrecisionGIS enables you to use interactive, map-based message targeting to specifically define who will receive your communications; whether you need to send a message to all residents, or target specific neighborhoods or geographical regions defined by zip code, street address, radius from a specific point, or latitude/longitude.

Aaron Bean Operations Manager, Westfield Gas & Electric
Being able to tailor messages to only identified areas on a map rather than just sending out the message across the entire population, and being able to respond to situations appropriately based on customer communication is so helpful. It allows us a lot of flexibility and saves us a lot of time.
Key Features

Send messages to people based on:

  • Zip code
  • Street address
  • Radius from a specific point
  • Latitude/longitude.
  • Custom shape files
  • Specific contact types, including functional needs populations, fire districts,

Set your preferred base map when commercially available base maps are not sufficient for your notification needs or add important information on a map, such as the locations of individuals with functional or access needs, subscribers to specific alert types, fire districts, police stations and more.

Self-service loading, geo-coding, and management of contact data within a single interface. Use a shape or combination of shapes to define the boundary of your jurisdiction.

Chris Horne Assistant Vice President of Business Continuity Management and Corporate Security, CIBC Mellon
"Our analysis actually altered the way we conduct our planning. Originally, when we implemented the program, we only had access to available work cell phone numbers, as well as home numbers and work contact information available in the system. After a few rounds of tests, we realized our typical baseline response was approximately 60 per cent. We knew we needed to do better. By making the personal cell phone option available to employees, we saw an improvement to better than 80 percent response rate on communications."

Report, Analyze, Improve

Even the most well-planned for events has its areas that can be improved with the right analytics.

Everbridge offers powerful and accurate analyses in real-time, so you can make quick changes in your communications strategy to improve outcomes.

Key Features

Measure your communications program’s effectiveness and continually improve its efficiency with robust analytics and after-action reporting capabilities.

Make quick changes and improve results with powerful, accurate incident analyses in real-time.

Launch frequently requested reports on-the-fly with Quick Reports.

Provide summary and detailed notification analysis (DNA) reports for better after-action reviews, continuous improvements, and regulatory compliance.

Easily enhance exported reports with off-line creation of pivot tables and cross-referencing.

Complete Access Controls

One of the most important parts of any communications system is the data that it holds and how it is managed. Without the ability to manage settings, permissions and group hierarchies, inefficiencies and security issues can delay critical communications.

Everbridge offers powerful and accurate analyses in real-time, so you can make quick changes in your communications strategy to improve outcomes. With the Everbridge platform, you can import, organize, and categorize contact data in a way that is meaningful to your organization. Additionally, you can include multiple groups and custom fields from internal systems to help with message targeting.

Mike Hursh Chief Operating Officer, Santa Clara Valley Transportation Authority
We selected Everbridge because of its industry-leading, reliable, and innovative control center operations and emergency notification applications, as well as its successful track record delivering projects to local, state, and federal government agencies.
Key Features

Manage settings, permissions, group hierarchies, and defaults. Set permissions on what roles can:

  • Send a notification
  • Add or delete contacts
  • View Reports
  • Edit default notification settings
  • And many more settings

Add custom attributes to profiles to easily access contact skills, certifications, on-call status, etc.

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