Professional Services

Use Our Expertise to Solve Your Problems

Everbridge Professional Services leverages a proven methodology and domain expertise, honed through more than 1,000 deployments worldwide. We work with you to address the unique challenges of strategic communications within your organizational structure, your operational requirements, and specific training needs. Choose from bundled packages or customized options designed to meet your individual specifications.

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Customized Implementation Services

By streamlining and expediting your Professional Services implementation, we help you accelerate time-to-value. Our enhanced implementation services include on-site project management, consultation with a Certified Emergency Management Professional (CEM), creation of client-specific message and scenarios, development of ad-hoc report templates, and on-site emergency and incident communications reviews.

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Training and Documentation Support

In addition to free, unlimited web-based training via Everbridge University, and a comprehensive online knowledge base, we offer customized training and documentation development to formalize knowledge transfer and ensure ongoing self-sufficiency.

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Operational Integration and Best Practices Programs

After evaluating your existing emergency and incident communications processes, we integrate industry best practices and system applications to align technology utilization with your unique environment and business objectives. Program components include the review of existing processes and templates, process improvement recommendations, implementation support for suggested changes, and broadcast testing and analysis.

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Web Services Implementation and Data Management Assistance

While Everbridge Mass Notification provides user-friendly data integration modules and flexible reporting templates, clients with more complex API and advanced data analysis rely on Everbridge Professional Services for APR implementation and data management assistance. We will review your existing data management processes, provide recommendations and alternative approaches for improved data management, and conduct post-incident data mining to identify process improvements.

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Premium Client Care Services Packages

In addition to our in-house 24x7x365 client care/live operator service and self-service portal, we offer premium services packages that include proactive usage and service plan reviews, Certified Emergency Management professional operational reviews, dedicated client care representatives, bi-weekly service reviews, monthly custom web-based training sessions, and development of client-specific communications materials to increase internal awareness of system value and ROI.