- IT Incident Response Processes
- Reducing Mean Time to Repair (MTTR)
- Automation vs. Human Intervention
- Workforce Mobility
- Customer Communication
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During large events, towns, counties, and numerous departments can be affected. Often, communication between these groups is limited to begin with; add in event disruptions, and slow communication and response times can put citizens at further risk.
In the paper, Critical Communication and Cross-Departmental Coordination, Stacie Neal of the Charlotte Fire Department summarizes key best [...]
Whether dealing with incident management, operational communication, or emergency notification, your organization needs to seamlessly reach distributed workforce and stakeholders in any location, across a variety of devices. And when operational issues threaten downtime, or emergency issues threaten lives, access to real-time situational intelligence empowers you to make decisions with confidence.
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The ability to communicate quickly and effectively has never been more critical to the daily operations of healthcare facilities and to the safety of their patients and staff. From STEMI and other code alerts, to nurse staffing and emergency notifications, the critical communication needs of healthcare facilities are varied but in every case time-sensitive and [...]
Quick and reliable Emergency Communication is critical to the operations of any municipality. whether related to criminal activities, severe weather or missing persons, the ability to quickly and reliably reach staff, emergency personnel, and citizens – over any voice or text device – and confirm receipt of notifications – can help protect life and property. As part of [...]
UPDATE: Earlier today, July 17th, an agreement was reportedly reached by both sides of the looming LIRR Strike (the Metropolitan Transportation Authority and union leaders representing LIRR employees, that is). The below still applies, and we encourage you [...]
Five years ago, critical communication systems for state and local communities were designed with only one primary tactic in mind – emergency alerts. Citizens would be notified if there was a fire in the area, or if a hurricane was expected to cause substantial flooding, for example. [...]
In an emergency, you need to be able to communicate with citizens that could be impacted, giving them critical information and instructions. But to reach them, you need to know who they are, where they are, and the best way to contact them.
In this paper, Emergency Notification: Best Practices for Citizen Registration, learn key [...]
A crisis event typically disturbs the normal flow of operations, and puts people and property at risk. While events differ in size and scale, they follow a similar progression through the stages of a crisis. These stages are:
Each stage brings its own obstacles that must be addressed [...]
In preparation for the state of Connecticut’s approaching hurricane season, the Department of Emergency Services and Public Protection’s Division of Emergency Management and Homeland Security (DEMHS) facilitated a two-day, statewide emergency preparedness exercise in order to test the State’s planning, coordination, mass care, and communication readiness for potential disasters. The exercise [...]