Good Communication is Good Medicine

Everbridge's critical communications platform supports hospitals and emergency departments in managing the most-acute patients, efficiently managing those less-acute patients, keeping IT systems running and being ready for large impact events like active shooters or tornadoes.

Be prepared for multiple community disaster scenarios

Challenge

Hurricanes, wildfires, chemical spills, active shooter events are a few of the many scenarios hospitals must be prepared for and they are increasing in frequency.

The Everbridge Solution

Reliable Communications

Ease of use and system reliability are two top reasons given by our clients. Everbridge Mass Notification also provides 99.99% up-time reliability guarantee and a communication system on par with FEMA, if civilian networks are down, Everbridge systems have federal clearance levels that allow our messages to still get through.

Operational Collaboration and Response

Everbridge provides a robust platform that can expand far beyond emergency notifications. Check out our pre-programmed Incident Management templates which allow message distribution in just a few clicks for facilities, security and operations teams.

Assess who may be in harm’s way

Everbridge Safety Connection lets you instantly assess which employees may be in harm’s way during an active shooter event based on badge access, network connection and static hospital or administrative office location. Target specific locations with the right message. For instance, people on floors 6 and 7 may be told to “shelter in place” whereas people on floors 1-3 should “evacuate using the south stairwell.”

Automate Staffing Callout

Spend more time focused on patient care and less time dialing to fill missing shifts. On-call Scheduling uses real-time shift calendars and integrated on-call notifications to automate the tedious process of contacting off-duty staff.

Joe Layman Director, Business Continuity Management, Molina Healthcare
The range of incidents that we’ve experienced so far is broad, but a lot of them occur “outside the building”, if you will. These events are environmental or weather related, such as hurricane threats, snow storms, blizzards and even ice storms. This is information you can typically anticipate, and that’s why we decided to use Everbridge. Their critical communication solution enables us to prepare for these critical events and ensure we communicate consistently and efficiently with all of our staff members.

Managing the most critically acute patients

Challenge

Every minute is critical to the best possible patient outcome.

The Everbridge Solution

Secure Care Team Collaboration & Tele-consult

Care teams are able to quickly collaborate around a patient whether they are all in the same room or located in different facilities powered by Secure Messaging.

Dynamic Care Teams

Engage the right care team members at the right time in the diagnosis and treatment of a patient powered by On-Call Scheduling.

 

 

Care Events

Alert multiple care team members with the click of a button or based on an automated event (e.g. Stroke Code) based on changing conditions for a patient powered by Incident Communications for Healthcare. Cut the time it takes to issue and respond to yellow, red, pink, black, and stroke code alerts with communications that require incident-specific, pre-defined notification procedures. Use Incident Management to speed up STEMI alerts and notify emergency room personnel, cardiac catheterization laboratory technicians, and cardiologists faster to ensure patients receive life-saving treatment in record time.

 

A Level I Stroke Center Northern Florida
HipaaBridge was deployed to a level I Stroke center in northern Florida. The result? Faster stroke diagnosis results by engaging EMT teams and Hospital Neurology Departments as early as possible so that neurologists can deliver NIH Protocol, via Video Chat, straight to the patient in the ambulance.

Managing increasing ED patient volume

Challenge

Emergency departments face increasing "overcrowding" and long wait times.

The Everbridge Solution

Secure Care Team Collaboration & Tele-consult

Care teams are able to quickly collaborate around a patient whether they are all in the same room or located in different facilities powered by Secure Messaging.

Patient and Staff Satisfaction

Time and again our customers have come back to tell us of their cost savings.  It’s not just that, reducing wait times for patients means more consults, less diverted patients, and better managed patient intakes, that adds up to real revenue.  In addition, clinical staff are happier, and patient satisfaction improves.

Care Events

Use Incident Management to speed up STEMI alerts and notify emergency room personnel, cardiac catheterization laboratory technicians, and cardiologists faster to ensure patients receive life-saving treatment in record time.

Decreasing coverage by specialists (neurosurgery, orthopedics)

Challenge

It is increasingly difficult for Emergency Care Teams to get round the clock coverage from specialists.

The Everbridge Solution

 

Care Events

Alert multiple care team members with the click of a button or based on an automated event (e.g. Stroke Code) based on changing conditions for a patient powered by Incident Communications for Healthcare.

Secure Care Team Collaboration & Tele-consult

Care teams are able to quickly collaborate around a patient whether they are all in the same room or located in different facilities powered by Secure Messaging.

Dynamic Care Teams

Engage the right care team members at the right time in the diagnosis and treatment of a patient powered by On-Call Scheduling.

Keith Algozzine PA-C, Chief Executive Officer, Upstate Concierge Medicine
On average, 70% of healthcare professionals waste at least 30 minutes a day using outdated communication methods – 32.5% waste one hour or more! With HipaaBridge, a care team is unified within one group chat session, providing massive time saving efficiencies resulting in dramatic ROI and improved patient care.

Quickly Fix Critical Hospital IT Systems

Challenge

EHR's, patient monitoring systems, and even medicine refrigerators are critically important to patient care. Being able to quickly activate the right IT team members to respond to any loss of service is becoming increasingly critical to hospital operations.

The Everbridge Solution

Multi-messages, Multi-channel

When an IT issue strikes, hospitals must communicate with different groups of people in a timely manner and a consistent way. IT Alerting's targeted notifications enables you to automatically identify and contact the right IT staff via multiple communication paths simultaneously.

Hospital Cyber Security

Cyberattacks, especially ransomware are far too common in today’s healthcare landscape. Communications are vital during an attack. Everbridge can deliver multi-modal communications to notify key personnel of an attack and provide secure communications run separately from your system. So even after hackers are in your system, with IT Alerting you still have reliable, secure, military-grade communication.

 

IT Workflow Integrations

IT Alerting integrates directly with ServiceNow and BMC Remedy to improve the communication workflows and streamline the end-to-end incident management processes. Using the two-way certified integration, your ITSM system becomes a single pane of glass for all your incident communications.

Merv DeGuzman Vice President of IT, Oakwood Worldwide
System uptime and reliability are critical to Oakwood Worldwide. With a global footprint and operations happening in every major time zone, our systems must be monitored 24×7. IT Alerting has improved the ability of our team to respond to issues more quickly ensuring that our service levels are maximized. Our team has benefited from this application as it provides targeted communication to the right IT team members and offers the ability for our IT team to collaborate to resolve issues.