State and Local Government Solutions
Keep Citizens and Staff Members Safe with Quick and Reliable Communications
Quick and reliable communications is critical to the operations of any municipality for efficient day-to-day operations and emergency situations. You need the ability to quickly and reliably reach staff, emergency personnel, and citizens over any device—and confirm receipt of notifications. Real-time data from on-the-scene users, social media, and weather feeds can be used to provide critical insight into developing events and even help prevent a crisis.
Reach the right people, at the right time
Critical situations require information to be transferred quickly and effectively to the appropriate parties. Everbridge allows users to take advantage of its mass notification tool to not only inform the right people, but to ensure they get the message through a multimodal approach with the option to require confirmation of receipt.
Incident Communications Tracking
Incident Management can be configured to fit the needs of any organization with separate communications plans by incident type, public safety group, or hazardous response. Everbridge Incident Management provides real-time reporting and creates an audit trail for all journal entries, along with outbound notifications and acknowledgements by response personnel for compliance purposes.
Everbridge for State and Local Government
Be confident in your municipality’s ability to reach citizens
No matter how state-of-the-art your system may be, contacting citizens can be a difficult task without the proper information in your system. Ensure the quality of your data by providing an opt-in portal. This way, citizens can enter all the information that is relevant to them including special needs, address, and preferred contact paths.
Know where citizens, staff, and responders are located
Having insight and knowledge into where everyone is located is important, especially during a crisis. PrecisionGIS shows you where key personnel and citizens are located. This can help you coordinate response teams based off of whose in that area, and to cater to any specific needs of citizens.
Everbridge Customer Perspective: Tulare County
See where incidents are occurring
In order to protect citizens and get responders in the right places, you need to know what is happening around you. Threat View allows you to see the risks happening around or that are relevant to your constituents, helping effective coordinate response efforts.
Keep your agency fully operational
Emergencies, or even random callouts, can affect your staffing needs. A poorly-staffed team can result in unsuccessful responses or operations. On-Call Scheduling allows government agencies to simplify the staffing process by providing incident templates that can be preconfigured to include skill set, job function, location, last shift worked, etc.
Thousands of people attend the annual Halloween Block Party in Upper Athens, most of whom are college and university students. In the past, there was no real good way to communicate with attendees during the event. Now, with Everbridge, we can push out messages instantly to improve public safety.
Living on the coast, hurricane evacuations are a matter of life and death. The Everbridge system allowed us to quickly contact thousands of residents who were affected by Hurricane Ike, rapidly communicating warnings and madatory evacuation orders within minutes was critical for public safety as Hurricane Ike approached Galveston Island.
Everbridge is exactly what we need in a mass notification system. We realized an immediate return on investment in the speed in which we are able to communicate internally as well as with citizens. We know that we can react and respond accurately and efficiently to any event in a moment’s notice and would recommend Everbridge to any city with similar needs.
New Orleans is an event-driven city, so we use the Everbridge system nearly every week to communicate with residents and visitors. In addition to this, our fire and EMS departments use the system daily. We are always in need of some form of communication with our residents or internally with our employees, and the Everbridge system is the one we choose for every situation.
Being able to connect with Monterey County residents in such an important way is valuable to our overall preparedness as a county.
If we’ve got severe weather, and if we need to notify people about missing children, vulnerable adults, or if we’ve got something happening where we have to shelter-inplace, we’ll use Everbridge. Whenever we deem that an emergency might happen, if we have to use it, we’ll use it.
The system is very user friendly; in no time, with little effort, you can figure out how to log in and send out a notification. This is especially important when you’re in the midst of an emergency and you have to react on the fly. It really made it easier for us to send out alerts, and that’s one of the reasons we chose the system. It’s just faster and easier.
NCR brings together regional communicators, public information officers, and homeland security partners with the primary purpose of creating a safe and prepared Metropolitan Washington area. Deploying comprehensive emergency communication strategies across our municipalities is critical to helping us achieve this goal.
We have found that Everbridge is an invaluable tool that allows us to stay connected with community members and rapidly communicate critical information to them when necessary. Before Everbridge, we relied on a less powerful notification service, and it took us two to three hours to send a message to 5,000 people. Using Everbridge, we have notified 10,000 people in less than 15 minutes.
We selected Everbridge because of its industry-leading, reliable and innovative control center operations and emergency notification applications, as well as its successful track record for delivering projects to local, state and federal government agencies.
Everbridge had three components the others (Code Red and Civic Ready) did not. Everbridge is certified by the Department of Homeland Security, so they have priority communications in the event of a disaster. It provides multi-language text and voice. And through Everbridge a conference call could be conducted on the fly with the mayor, fire chief and police chief could all talk while en route to the 911 building in case of a disaster.
The South Central Task Force selected Everbridge to provide mass notification solutions for their responders and to communicate with the close to 2 million citizens within their borders. The resilient, reliable Everbridge platform ensures that they can communicate critical information to the right people at the right time.
After seeing the success in state-run agencies, 41 cities, towns health districts and council of governments went on to purchase their own municipal Everbridge system for emergency and nonemergency use. By using the same system statewide, the State of Connecticut is improving operational efficiencies.
The platform is easy enough to use that our responders are now actually using it during emergencies themselves, on the mobile app. I’ve gotten in the next day and found out we did five or six alerts the night before that I didn’t even know happened. The fact that I’m not getting calls to help them do that is a good thing. Obviously we’re here to support them, and we send out messages as well. But the fact that users are doing it themselves more and more I think speaks very highly to the ease of use of the platform.
Ventura County chose Everbridge to reliably communicate to and gain situational intelligence from their more than 830,000 residents. Everbridge was selected over other providers for its performance, near infinite scalability and interactive communications capabilities.