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Large US Hospitality Company Case Study

How IT Alerting Can Save Your Business Money

A large US hospitality holding company had a serious dilemma. It held more than 6,300 hotels, representing more than 500,000 rooms, in more than 35 countries and territories.  If an IT outage occurred, impacting this system, the business faced revenue losses that could total over approximately $27,000 per every minute of downtime. The company had a 24/7 IT monitoring team for critical business systems such as the hotel chain’s reservation system, but every time an outage occurred, it would take 20-30 minutes to get the right IT experts on a conference bridge together to begin resolving the issue.

 

Thankfully, the holding company found Everbridge, and its IT Alerting solution.

“Within 15 days of starting with Everbridge, we had the tool set up and were ready to roll it out without any additional help. It’s that intuitive.”

Now, the company can get the right IT experts together on a conference bridge in less than 5 minutes, reducing the original timeline by 80%. This saves them not only precious time, but tens of thousands of dollars as well.

“Each time there is an incident, with IT Alerting, we have reduced our MTTR by over 30 minutes, saving us thousands of dollars of lost revenue.”

 

The Everbridge IT Alerting solution isn’t just helping the company during emergencies either. They now use IT Alerting during simple, high-priority tasks to quickly contact the appropriate on-call staff without having to take the time to look through numerous call lists from different departments.

“Now, not only are we reducing our MTTR, but we are also responding quicker so we are able to prevent downtime in the first place!”

 

Does IT Alerting sound like a solution that could benefit your organization? Everbridge IT Alerting integrates with your ITSM platform and uses automatic escalation of alerts, on-call scheduling, mobile alerting and more to automate manual tasks and keep your IT Operations team collaborative at all times. The solution also ensures your organization can inform key executives, stakeholders and customers during an IT incident.

 

To learn more about IT Alerting, click here