Monthly round-up of IT outages
The month of September 2015 wasn’t good for a number of telecommunication companies and social networking took its share of problems too. Whilst some of the outages were only brief, when you consider the number of customers they can affect, the severity and customer satisfaction implications are magnified.
Facebook had issues on and off throughout the whole of the month and founder Mark Zuckerberg apologised to its users for the global outages. The issues that caused the downtime came from a “configuration issue” thought to have occurred following recent updates to Facebook’s service. Instagram, which is owned by Facebook, has also suffered issues through September. Social networkers were hit quite hard over the month with Snapchat, Whatsapp, and Facebook Messenger all having problems. If they turned to their phones for alternate means of contact and were EE, 3 (Three), Orange or BT customers, they would have encountered even more problems at different times in September.
Gamers and movie lovers had their hectic schedules inhibited when Clash of Clans, Destiny, Playstation Network, EA, Netflix, Sky, and Virgin Media took their turns to hit the Outage Top 10 alongside Gmail, YouTube and Ebay, as compiled by downdetector.co.uk.
Being connected and free of IT issues is taken for granted by most of us, and with a greater reliance on smart devices, it is not surprising that we struggle when problems arise, whether it is interfering with our leisure past-times, finance or corporate services.
IT outages or downtime are not issues that can be ignored and should receive immediate attention. On top of that. reducing the mean time to resolution improves customer satisfaction and a company’s reputation. By incorporating an effective Critical IT Alerting program into an IT Operations Policy, interruptions are organised and prioritised by incident type, location and severity and the most skilled, available IT expert is identified and supplied with up-to-date information to make the necessary repairs. If that expert is not contactable, the IT alerting solution can find the next available engineer and contact them; continuing the process until confirmation is received that someone is en-route. If the downtime is likely to have an impact on stakeholders and customers, they too can be contacted and kept updated.