Q&A with SuMO IT Solutions: ITSM and Critical IT Alerting

For IT teams it is critical that incidents are resolved as soon as possible. That is why it is important to establish an integration between your IT Alerting solution and your ITSM platform to ensure that your team can seamlessly communicate during incidents, without leaving their ITSM interface. This ensures rapid and consistent delivery of information to improve incident collaboration, response and resolution.

Recently, we hosted a webinar, ServiceNow and Everbridge Integration Demo: Manage Incidents, Minimize Response Time focused on this very subject, and detailing how our IT Alerting tool integrates with various different ITSM solutions, including ServiceNow. We were fortunate enough to sit down with one of the participants, Steven Kiss, VP of Sales and Marketing for SuMO IT Solutions, IT Service & IT Asset Management solution experts, to explain how this integration streamlines the Critical IT Alerting process, improving the ability for IT Operations teams to communicate during all types of incidents. 

What are the key reasons to integrate your ITSM platform with an IT Alerting solution?

What would you say to customers who are interested in building and maintaining their own IT Alerting solution?

What are some of the things you have heard customers consider when they are selecting an IT Alerting solution?

If you’re interested in learning more about how the ServiceNow integration automates time consuming manual tasks, including call trees, enabling IT teams to respond and react as quickly as possible during critical incidents, watch the webinar replay here.