Is Your Organization Prepared For An IT Incident or Outage?
While you never know exactly when an IT incident might occur, you can be sure that one will happen eventually. Did you know there were 1.5 million monitored cyberattacks in the U.S. in 2013*? These weren’t inexpensive either. On average each incident cost $5.4 million**. So what can an organization do to prepare for such an event? Leverage an IT Alerting tool, of course.
While no two IT Alerting tools are the same, they can help you reduce your Mean Time to Know (MTTK). What is MTTK? Mean Time to Know is the amount of time it takes for the appropriate parties to be aware of an incident. This is important because once the right people know about an issue, they can begin working on it, which can lead to a quicker resolution.
When looking for a tool that can ensure the right people get the right message at the right time, you need to consider the communication process. When an incident occurs, the first thing you must do is alert the right IT operations individuals who can solve a problem. Sounds simple right? Depends. What if it is 11 PM on New Year’s and most of your staff is off? They might not answer a phone call – leaving you to have to continue to manually call, text and/or email your team.
If you need a conference call, with the wrong tool – or lack of one – it could take a significant amount of time, allowing the problem to persist or worsen. If the incident causes downtime, customers most likely would notice, leading to an influx in service calls. Do you now reallocate your time – temporarily abandoning the incident – to alert customers that you are aware of the issue?
How can you reduce or eliminate these problems? Click and Download the PDF to discover the market leading IT Alerting features that Everbridge offers to help organizations reduce MTTK while maximizing system uptime.