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DevOps in an unplanned world: Perfecting communication during critical incidents

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According to Gartner, “about 25% of Global 2000 companies are expected to adopt DevOps” by the end of 2016.  When we compare traditional ops team to DevOps teams, the shift makes sense:

  • Traditional Ops are 41% more time-consuming overall
  • 63% of DevOps teams experience improvement in the quality of their software deployments
  • 63% of DevOps teams release new software more frequently
  • DevOps spends 60% less time handling support cases [1]


That being said, without a strong communication layer between developers and operations staff, DevOps becomes nearly impossible to achieve. In an industry with distributed offices, multiple moving parts and different expectations and goals, there is no wonder why DevOps values efficient and effective communication. 


Many DevOps teams have communication and collaboration tools in place for the normal release lifecycle. The problem is when major IT incidents occur and things break.


Join us for our webinar on Thursday, April 21st at 1:00 pm EDT as Jayne Groll, President of ITSM Academy, Vincent Geffray, Senior Director of Product Marketing, and Alan Shimel, Editor-In-Chief at discuss:

  • How critical incidents challenge DevOps processes
  • What common communication practices cause delays in the resolution – process, especially amongst DevOps teams
  • How automating communications can reduce incident response delays


Register today! DevOps in an Unplanned World: Perfecting Communication During Critical Incidents.



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