For more than two decades Canadian institutional investors and global investors into Canada have trusted CIBC Mellon to deliver service, execution and market insights to help them succeed in today’s complex environment. CIBC Mellon has a team of more than 1,300 employees who deliver an array of asset servicing solutions to clients, using the technology and market reach of BNY Mellon and the local strength of CIBC. Business continuity for financial services firms has become increasingly important in recent years, which is why CIBC Mellon selected Everbridge’s Unified Critical Communication Platform to improve critical communication planning, threat monitoring and response. Data integrity and security is extremely important in the financial services industry, making it essential firms like CIBC Mellon can communicate and respond in the event of any emergency.

Case Study Problem

As a key player in executing financial transactions, CIBC Mellon has many time-sensitive operations happening on a daily basis. As such, the organization needs to be able to communicate to its team of more than 1,200 geographically-dispersed employees quickly and efficiently, regardless of any business disruptions that may occur. Given the increasing number of threats to business continuity for financial services firms – ranging from natural disasters, to IT outages, to human-driven events – CIBC Mellon needed an effective, user-friendly unified critical communication system to send important messages to key stakeholders during critical events.

Case Study Solution For Business Continuity For Financial Services

CIBC Mellon selected Everbridge’s Unified Critical Communication Platform to support its business continuity for financial services initiatives and improve critical communication planning, threat monitoring and response. Using Everbridge, CIBC Mellon can rapidly deliver emergency and operational messages to and from employees, across all devices and office sites. In addition, CIBC Mellon administrators use the system for post-communication analysis and auto-feed capabilities, to help maintain data-integrity to ensure that the right messages get to the right people every time.

 

 

 

 

 

 

 

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“Everbridge has supported us by monitoring for potential threats and events and providing immediate, proactive situational awareness, potentially before the direct impact is felt or the first news reports are released.”

–  Christopher Horne, Assistant Vice President, Business Continuity Management and Corporate Security, CIBC Mellon

Learn how the American Business Bank used Everbridge to improve their critical incident management. Read the case study here.

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