The City of Williamsburg, Virginia was the epicenter of political events in Virginia leading up to the American Revolution. Today, Williamsburg has a population of more than 15,000 residents, and along with Jamestown and Yorktown, forms part of the Historic Triangle that draws millions of tourists annually. The city has a large elderly population, making it critical that citizen alerts be receivable as notifications from city officials on multiple contact methods besides email and mobile phones in the event of an emergency. The City of Williamsburg is often faced with hurricanes and other types of severe weather, as well as other general emergencies and drills that require city officials to have a reliable method for sending citizen alerts.
Case Study Problem
City of Williamsburg needed an interactive communication and mass notification system for citizen alerts that was simple to use, and allowed city administrators to quickly send messages to multiple audiences. Messages had to be clear and precise to accommodate for the city’s large elderly population, as well as easy to opt-in into to receive notifications.
Case Study Solution For Citizen Alerts
Everbridge provides an easy-to-use solution for citizen alerts, allowing City of Williamsburg to streamline its emergency and day-to-day communications for residents and internal staff. The Everbridge system utilizes confirmation of receipt so those sending out the emergency communications can be sure that they are reaching their target audience, or adjust accordingly if they are not.
“I think it’s really going to transform the communications capability, both internally and for residents. As Everbridge evolves and changes, we’ll find better and better ways of sending notifications. By starting now, we’ve got that groundwork to really do some great things. Everbridge ensures that there’s a way to measure the effectiveness of our emergency notifications and be held accountable.”
– Kate Hoving, City of Williamsburg
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