Close to 100,000 people call San Angelo, Texas home, and the San Angelo Police Department is charged with keeping each and every one of them safe while maintaining normal order of the city. San Angelo’s diverse economy is supported by agriculture, manufacturing, education, business and health services, military, tourism, and retirement. The San Angelo PD was leveraging social media as their primary mode of communication with the public, however found this to be sporadic and inefficient. The department needed a reliable channel for sending notifications to residents, as well as an avenue for residents to send in tips anonymously to improve community policing efforts.

Case Study Problem

San Angelo is susceptible to natural, technological and man-made disasters ranging from tornadoes and severe weather incidents, to missing children cases and everyday emergencies. The San Angelo Police Department required a solution to enable them to improve community policing and  disseminate critical information and engage the community through social media.

Case Study Solution For Improving Community Policing

With Everbridge Nixle Community Engagement the San Angelo Police Department is able to communicate directly to community members instantaneously through multiple contact paths. The police department has also had success with Nixle Tip Watch, an anonymous tipping solution that encourages residents to speak up and engage in the fight against crime in their city. This type of community policing has been extremely effective, for both San Angelo and thousands of other public safety departments across the country

 

 

 

 

 

 

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“The ability to quickly find the missing girls was just wonderful. I think we just have a unique mixture for success…true community partnership in combination with a great engagement product from Nixle.”

–  Officer Tracy Gonzalez, Public Information Officer, San Angelo Police Department

Learn how the City of Williamsburg used Everbridge to improve their citizen alerts. Read the case study here.

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