Press Releases

Everbridge Acquires Svensk Krisledning AB and its Mobile Collaboration and Crisis Management Product – Crisis Commander

Crisis Commander® Simplifies the Mobile Distribution of Business Continuity and Incident Response Plans and Makes Them More Actionable

BURLINGTON, Mass. – Jan. 19, 2017 – Everbridge, Inc. (Nasdaq: EVBG), a global software company that provides critical communications and enterprise safety applications to help keep people safe and businesses running, today announced that it has acquired Sweden-based Svensk Krisledning AB, the developer of the SaaS mobile crisis management solution, Crisis Commander. The acquired solution extends the Everbridge Suite by enabling complementary mobile collaboration, task assignment and response management during critical events. Executive teams, business continuity managers and security professionals employ the Crisis Commander product to provide mobile access to recovery, crisis and brand protection plans, as well as to manage a crisis or event through role-based assignments and status updates. Organizations can enhance their overall crisis management efforts by ensuring that plans are readily available to responders on the most popular mobile platforms regardless of their location. The Crisis Commander solution also simplifies updating plans for changes to personnel or processes, and enhances visibility into response progress during an event. The highly intuitive product is used by over 100 customers, including Volvo Group, Nestle S.A., Siemens Sweden, Nissan Motor Company, The Absolut Group and Tui Group. “Organizations have traditionally relied on paper and binders to record and store their crisis plans, but that practice is very outdated in a mobile world,” said Jaime Ellertson, CEO of Everbridge. “Crisis Commander naturally fits with our commitment to helping organizations be better prepared to keep people safe and to rapidly respond to business incidents. The solution makes the coordination, collaboration, and follow-through of response during an event more transparent and auditable.” The Crisis Commander product is highly complementary to the Everbridge suite and its two-way communication and automated workflow capabilities will be heightened by integration with the platform. The acquisition brings technology that will enhance Everbridge’s core mobility platform and extend the capabilities of its market leading employee safety and security solutions. “The opportunity to join forces with the Everbridge team presented a strategic opportunity for the Crisis Commander team. We can now merge our robust mobile collaboration offerings with the industry leader for critical communications to offer the strongest crisis management and response solution in the industry,” said Thomas Hagström, CEO, Svensk Krisledning AB. “We are excited about joining the Everbridge team and continuing our journey of serving the business continuity and crisis management efforts of organizations around the globe.” Svensk Krisledning is now a wholly owned subsidiary of Everbridge, and the company’s employees will remain based in Stockholm. Terms of the acquisition were not disclosed, and the transaction is not expected to have a material impact on 2017 revenue or profitability. About Everbridge Everbridge, Inc. (NASDAQ: EVBG), is a global software company that provides critical communications and enterprise safety applications that enable customers to automate and accelerate the process of keeping people safe and businesses running during critical events. During public safety threats such as active shooter situations, terrorist attacks or severe weather conditions, as well as critical business events such as IT outages or cyber incidents, over 3,000 global customers rely on the company’s SaaS-based platform to quickly and reliably construct and deliver contextual notifications to millions of people at one time. The company’s platform sent over 1.5 billion messages in 2016, and offers the ability to reach more than 200 countries and territories with secure delivery to over 100 different communication devices. The company’s critical communications and enterprise safety applications include Mass Notification, Incident Management, IT Alerting, Safety Connection™, Community Engagement™, Secure Messaging and Internet of Things, and are easy-to-use and deploy, secure, highly scalable and reliable. Everbridge serves 8 of the 10 largest U.S. cities, 8 of the 10 largest U.S.-based investment banks, all four of the largest global accounting firms, 24 of the 25 busiest North American airports and 6 of the 10 largest global automakers. Everbridge is based in Boston and Los Angeles with additional offices in San Francisco, Beijing and London. For more information, visit www.everbridge.com, read the company blog, http://www.everbridge.com/blog, and follow on Twitter and Facebook. Cautionary Language Concerning Forward-Looking Statements This press release contains "forward-looking statements" within the meaning of the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995, including but not limited to, expectations, beliefs, features, benefits, and use of our product offerings. These forward-looking statements are made as of the date of this press release and were based on current expectations and projections, as well as the beliefs and assumptions of management. Words such as "expect," "anticipate," "should," "believe," "target," "project," "goals," "estimate," "potential," "predict," "may," "will," "could," "intend," variations of these terms or the negative of these terms and similar expressions are intended to identify these forward-looking statements. Forward-looking statements are subject to a number of risks and uncertainties, many of which involve factors or circumstances that are beyond our control. Our actual results could differ materially from those stated or implied in forward-looking statements due to a number of factors, including but not limited to: our ability to successfully integrate acquired businesses and products; the ability of our products and services to perform as intended and meet our customers’ expectations; developments in the market for targeted and contextually relevant critical communications or the associated regulatory environment; our ability to manage our growth effectively; our ability to operate in compliance with applicable laws; nature of our business exposes us to inherent liability risks; our ability to respond to competitive pressures; potential liability related to privacy and security of personally identifiable information; our ability to protect our intellectual property rights, and the other risks detailed in our risk factors discussed in filings with the U.S. Securities and Exchange Commission (“SEC”), including but not limited to our Quarterly Report on Form 10‑Q for the quarter ended September 30, 2016 filed with the SEC on November 14, 2016. The forward-looking statements included in this press release represent our views as of the date of this press release. We undertake no intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. These forward-looking statements should not be relied upon as representing our views as of any date subsequent to the date of this press release.   ### Contact: Jeff Benanto Everbridge 781-373-9879

Everbridge Senior Management Team Welcomes Vick Vaishnavi as General Manager, IT Alerting™ and IoT

Vaishnavi to Oversee Global Growth and Execution in the IT Operations & IoT Communications Space

BURLINGTON, Mass.--(BUSINESS WIRE)--Everbridge, Inc. (Nasdaq: EVBG), a global software company that provides critical communications and enterprise safety applications to help keep people safe and businesses running, today announced the addition of Vick Vaishnavi as General Manager, IT Alerting™ and Internet of Things (IoT). Vaishnavi, who joins the Everbridge senior management team, is an accomplished enterprise software executive and IT innovator who brings with him more than 25 years of leadership experience at both private and public companies. He will oversee the IT Alerting and IoT business for Everbridge, spearheading global positioning, growth and execution.

An engineer by trade who has co-authored eight patents in enterprise IT management software, Vaishnavi brings a proven track record of success in technology and go-to-market experience to his executive roles. Over the course of his career, he has led and scaled the growth and innovation efforts at some of the largest companies in enterprise software. His responsibilities over the past decade have included President and CEO of Yottaa, VP and GM of EMC’s RSA Security Division, President and CEO of Aveksa, CMO of BMC Software’s ESM Division and CMO of BladeLogic. “Vick is a proven operating executive and strategic technology leader who has collaborated with hundreds of CIOs and IT executives and consequently developed a robust understanding of their challenges and needs,” said Jaime Ellertson, CEO of Everbridge. “We’re excited to welcome him to the team to strengthen our product differentiation and go-to-market strategy for IT markets while continuing our overall business growth.” Everbridge’s recent 2016 State of IT Management survey found that 47 percent of companies reported having a major IT incident at least 6 times a year, that the average cost of downtime is $8,662 per minute and companies take 27 minutes on average to assemble an IT response team. Vaishnavi will lead Everbridge’s efforts to enable global enterprise IT organizations to improve and automate critical operational processes by enabling IT professionals to interact and collaborate globally across key processes like service management, security operations, DevOps, release management and disaster recovery and continuity. “Coming off a year of significant growth and having a vastly scalable and widely adopted communications platform, I am thrilled to be a part of a category leading company like Everbridge,” said Vaishnavi. “I look forward to working with this dynamic team to elevate our U.S. and international profile in the IT operations and communications space.” For more information, visit https://www.everbridge.com/, or to learn more about IT Alerting, visit https://italerting.com/. About Everbridge Everbridge, Inc. (NASDAQ: EVBG), is a global software company that provides critical communications and enterprise safety applications that enable customers to automate and accelerate the process of keeping people safe and businesses running during critical events. During public safety threats, such as active shooter situations, terrorist attacks or severe weather conditions, as well as critical business events such as IT outages or cyber incidents, over 3,000 global customers rely on the company’s SaaS-based platform to quickly and reliably construct and deliver contextual notifications to millions of people at one time. The company’s platform sent over 1.5 billion messages in 2016, and offers the ability to reach more than 200 countries and territories with secure delivery to over 100 different communication devices. The company’s critical communications and enterprise safety applications include Mass Notification, Incident Management, IT Alerting, Safety Connection™, Community Engagement™, Secure Messaging and Internet of Things, and are easy-to-use and deploy, secure, highly scalable and reliable. Everbridge serves 8 of the 10 largest U.S. cities, 8 of the 10 largest U.S.-based investment banks, all four of the largest global accounting firms, 24 of the 25 busiest North American airports and 6 of the 10 largest global automakers. Everbridge is based in Boston and Los Angeles with additional offices in San Francisco, Beijing and London. For more information, visit www.everbridge.com, read the company blog, http://www.everbridge.com/blog, and follow on Twitter and Facebook. Cautionary Language Concerning Forward-Looking Statements This press release contains "forward-looking statements" within the meaning of the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995, including but not limited to, expectations, beliefs, features, benefits, and use of our product offerings. These forward-looking statements are made as of the date of this press release and were based on current expectations and projections, as well as the beliefs and assumptions of management. Words such as "expect," "anticipate," "should," "believe," "target," "project," "goals," "estimate," "potential," "predict," "may," "will," "could," "intend," variations of these terms or the negative of these terms and similar expressions are intended to identify these forward-looking statements. Forward-looking statements are subject to a number of risks and uncertainties, many of which involve factors or circumstances that are beyond our control. Our actual results could differ materially from those stated or implied in forward-looking statements due to a number of factors, including but not limited to: the ability of our products and services to perform as intended and meet our customers’ expectations; developments in the market for targeted and contextually relevant critical communications or the associated regulatory environment; our ability to manage our growth effectively; our ability to operate in compliance with applicable laws; nature of our business exposes us to inherent liability risks; our ability to respond to competitive pressures; potential liability related to privacy and security of personally identifiable information; our ability to protect our intellectual property rights, and the other risks detailed in our risk factors discussed in filings with the U.S. Securities and Exchange Commission (“SEC”), including but not limited to our Quarterly Report on Form 10-Q for the quarter ended September 30, 2016 filed with the SEC on November 14, 2016. The forward-looking statements included in this press release represent our views as of the date of this press release. We undertake no intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. These forward-looking statements should not be relied upon as representing our views as of any date subsequent to the date of this press release.

Contacts

Everbridge Jeff Benanto, 781-373-9879 jeff.benanto@everbridge.com

Washington, D.C. Area Residents and Presidential Inauguration Attendees to Receive Critical Information Updates from Everbridge

Text Keyword INAUG to 888-777 to Receive Critical Safety and Event Information from the Washington, D.C. Government and United States Park Police During Inauguration Events

BURLINGTON, Mass.--(BUSINESS WIRE)--Everbridge, Inc. (NASDAQ: EVBG), a global software company that provides critical communications and enterprise safety applications to help keep people safe and businesses running, today announced its Everbridge Nixle Community Engagement notification system will be used to help keep Washington, D.C. area residents and visitors safe and informed in the days leading up to and during the 58th Presidential Inauguration in Washington, D.C. on January 20, 2017. The United States Park Police, one of the oldest uniformed federal law enforcement agencies in the United States, and the Washington, D.C. government, will leverage the Community Engagement solution to provide subscribers with safety, weather, traffic, event and emergency alerts in near real-time.

With more than 800,000 expected attendees, public safety officials are encouraging residents, visitors and Presidential Inauguration attendees to text the keyword INAUG to 888-777 to receive the latest information and updates leading up to and throughout the event. Current subscribers in the Washington, D.C. area will continue to receive their regular local alerts from Everbridge and can choose to opt-in to INAUG for Presidential Inauguration specific information. “We are excited to partner with the Washington, D.C. government and the United States Park Police in their efforts to provide timely and actionable information to Washington, D.C. area visitors, residents and attendees to help keep everyone safe and informed,” said Jaime Ellertson, CEO of Everbridge. Community Engagement, powered by Everbridge, is a service that has been successfully deployed at similar large scale events which attract visitors from out of town, including Super Bowl 50, Coachella and the Pope’s historic visit to the city of Philadelphia in 2015. It is also regularly used by officials during severe weather situations, including Hurricane Matthew in 2016. The Community Engagement solution offers residents and visitors an easy, event-based keyword opt-in process to improve communication reach for emergency, safety and public information personnel. For more information on how Everbridge Nixle’s Community Engagement service allows local officials, residents and area attendees to easily stay connected and engaged during high-profile events, please visit: http://www.everbridge.com/product/community-engagement/.
About Everbridge Everbridge, Inc. (NASDAQ: EVBG), is a global software company that provides critical communications and enterprise safety applications that enable customers to automate and accelerate the process of keeping people safe and businesses running during critical events. During public safety threats such as active shooter situations, terrorist attacks or severe weather conditions, as well as critical business events such as IT outages or cyber incidents, over 3,000 global customers rely on the company’s SaaS-based platform to quickly and reliably construct and deliver contextual notifications to millions of people at one time. The company’s platform sent over 1.5 billion messages in 2016, and offers the ability to reach more than 200 countries and territories with secure delivery to over 100 different communication devices. The company’s critical communications and enterprise safety applications include Mass Notification, Incident Management, IT Alerting, Safety Connection™, Community Engagement™, Secure Messaging and Internet of Things, and are easy-to-use and deploy, secure, highly scalable and reliable. Everbridge serves 8 of the 10 largest U.S. cities, 8 of the 10 largest U.S.-based investment banks, all four of the largest global accounting firms, 24 of the 25 busiest North American airports and 6 of the 10 largest global automakers. Everbridge is based in Boston and Los Angeles with additional offices in San Francisco, Beijing and London. For more information, visit www.everbridge.com, read the company blog, www.everbridge.com/blog, and follow on Twitter and Facebook. Cautionary Language Concerning Forward-Looking Statements This press release contains "forward-looking statements" within the meaning of the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995, including but not limited to, expectations, beliefs, features, benefits, and use of our product offerings. These forward-looking statements are made as of the date of this press release and were based on current expectations and projections, as well as the beliefs and assumptions of management. Words such as "expect," "anticipate," "should," "believe," "target," "project," "goals," "estimate," "potential," "predict," "may," "will," "could," "intend," variations of these terms or the negative of these terms and similar expressions are intended to identify these forward-looking statements. Forward-looking statements are subject to a number of risks and uncertainties, many of which involve factors or circumstances that are beyond our control. Our actual results could differ materially from those stated or implied in forward-looking statements due to a number of factors, including but not limited to: the ability of our products and services to perform as intended and meet our customers’ expectations; developments in the market for targeted and contextually relevant critical communications or the associated regulatory environment; our ability to manage our growth effectively; our ability to operate in compliance with applicable laws; nature of our business exposes us to inherent liability risks; our ability to respond to competitive pressures; potential liability related to privacy and security of personally identifiable information; our ability to protect our intellectual property rights, and the other risks detailed in our risk factors discussed in filings with the U.S. Securities and Exchange Commission (“SEC”), including but not limited to our Quarterly Report on Form 10-Q for the quarter ended September 30, 2016 filed with the SEC on November 14, 2016. The forward-looking statements included in this press release represent our views as of the date of this press release. We undertake no intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. These forward-looking statements should not be relied upon as representing our views as of any date subsequent to the date of this press release.

Contacts

Everbridge Jeff Benanto, 781-373-9879 jeff.benanto@everbridge.com

Doctors Hospital at Renaissance Health System Deploys Everbridge for Emergency Preparedness and Clinical Communications

Health System Implements CareConverge™ Solution to Reduce Response Time During Critical and Clinical Events

BURLINGTON, Mass.--(BUSINESS WIRE)--Everbridge, Inc. (NASDAQ: EVBG), a global software company that provides critical communications and enterprise safety applications to help keep people safe and businesses running, today announced that Doctors Hospital at Renaissance Health System (DHRHS) has deployed Everbridge’s healthcare-specific solution CareConverge. DHRHS intends to use the CareConverge solution to improve emergency preparedness and response, as well as to power secure and HIPAA-compliant care team coordination during clinical codes and incidents. The health system selected CareConverge due to the strength of Everbridge’s critical communications platform, as well as the breadth of the solution’s focused industry offerings, which include Mass Notification, Incident Communications for code alerts and care events, Desktop Alerting, On-Call Scheduling and HipaaBridge.

“As a physician-owned hospital, our organization recognizes the value of leveraging a single, unified incident communications system that can be leveraged by our emergency management, clinical, operational and care teams to improve incident response times and collaboration,” said Sherri Abendroth, Emergency Management Coordinator, Doctors Hospital at Renaissance Health System. “Through Everbridge, with the push of a single button, we can locate the right on-call staff, automate notifications to emergency personnel to ensure staff safety and even reach clinical response teams on their mobile devices to activate them during a STEMI alert.” Based in Edinburg, Texas, DHRHS is a 530+ bed physician-owned health system that offers some of the most comprehensive medical care on the U.S. Southern Border. The health system has over 700 physicians and more than 1,200 nurses dedicated to delivering patient care and quality outcomes. Prior to implementing the Everbridge solution, DHRHS did not have a comprehensive notification system in place and required a cloud-based platform to power both mass notifications and secure communications between clinicians when the network was down. The organization also desired the ability to reach employees and clinicians securely on mobile devices during clinical and non-clinical codes, to help reduce the number of overhead pages, improve patient throughput, and enhance care quality. To improve critical communications across the organization, Doctors Hospital at Renaissance will be implementing the following Everbridge products, all available as a part of its CareConverge solution:
  • Mass Notification will be utilized to support the health system’s emergency and disaster preparedness program. The application delivers emergency notifications to clinical and non-clinical staff across multiple devices and contact paths during codes, external events and facility-based emergencies. Desktop alerting functionality will also distribute emergency alerts directly to the desktops of employees, to help improve response time and help ensure that important messages are being received when every second counts.
  • Incident Communications will be deployed to automate incident response. The solution allows DHRHS to create messaging templates that follow communication and escalation workflows for different types of care events and emergencies. This will be used to power code alerts, such as STEMI, to activate the right response team members, such as ER doctors and cardiologists.
  • On-Call Scheduling will be used and integrated with incident management to help ensure that the organization can easily identify, locate and reach on-call staff in order to reach right clinician, at the right time, to facilitate immediate care and response.
  • HipaaBridge will be used by clinicians and staff members to receive emergency messages and code alerts, facilitate video, text and voice calls, coordinate testing and lab results and bring stakeholders together quickly to diagnose and treat patients.
“For Doctors Hospital at Renaissance Health System, it is critical that the medical center leverages the latest emergency and incident management technology,” said Jaime Ellertson, CEO of Everbridge. “The most important part of being prepared for a potential crisis is knowing how you will share information with decision-makers, staff and patients alike – so it can be done quickly and easily when the situation arises. With Everbridge in place, the center will be able to automate this process, connecting all of these parties and keeping them informed in near real-time.” Everbridge serves over 800 hospitals and over 3,000 customers, including many communities and organizations in Texas such as the City of Lewisville and Dallas/Fort Worth International Airport. About Everbridge Everbridge, Inc. (NASDAQ: EVBG), is a global software company that provides critical communications and enterprise safety applications that enable customers to automate and accelerate the process of keeping people safe and businesses running during critical events. During public safety threats such as active shooter situations, terrorist attacks or severe weather conditions, as well as critical business events such as IT outages or cyber incidents, over 3,000 global customers rely on the company’s SaaS-based platform to quickly and reliably construct and deliver contextual notifications to millions of people at one time. The company’s platform sent over 1.5 billion messages in 2016, and offers the ability to reach more than 200 countries and territories with secure delivery to over 100 different communication devices. The company’s critical communications and enterprise safety applications include Mass Notification, Incident Management, IT Alerting, Safety Connection™, Community Engagement™, Secure Messaging and Internet of Things, and are easy-to-use and deploy, secure, highly scalable and reliable. Everbridge serves 8 of the 10 largest U.S. cities, 8 of the 10 largest U.S.-based investment banks, all four of the largest global accounting firms, 24 of the 25 busiest North American airports and 6 of the 10 largest global automakers. Everbridge is based in Boston and Los Angeles with additional offices in San Francisco, Beijing and London. For more information, visit www.everbridge.com, read the company blog, http://www.everbridge.com/blog, and follow on Twitter and Facebook. Cautionary Language Concerning Forward-Looking Statements This press release contains "forward-looking statements" within the meaning of the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995, including but not limited to, expectations, beliefs, features, benefits, and use of our product offerings. These forward-looking statements are made as of the date of this press release and were based on current expectations and projections, as well as the beliefs and assumptions of management. Words such as "expect," "anticipate," "should," "believe," "target," "project," "goals," "estimate," "potential," "predict," "may," "will," "could," "intend," variations of these terms or the negative of these terms and similar expressions are intended to identify these forward-looking statements. Forward-looking statements are subject to a number of risks and uncertainties, many of which involve factors or circumstances that are beyond our control. Our actual results could differ materially from those stated or implied in forward-looking statements due to a number of factors, including but not limited to: the ability of our products and services to perform as intended and meet our customers’ expectations; developments in the market for targeted and contextually relevant critical communications or the associated regulatory environment; our ability to manage our growth effectively; our ability to operate in compliance with applicable laws; nature of our business exposes us to inherent liability risks; our ability to respond to competitive pressures; potential liability related to privacy and security of personally identifiable information; our ability to protect our intellectual property rights, and the other risks detailed in our risk factors discussed in filings with the U.S. Securities and Exchange Commission (“SEC”), including but not limited to our Quarterly Report on Form 10-Q for the quarter ended September 30, 2016 filed with the SEC on November 14, 2016. The forward-looking statements included in this press release represent our views as of the date of this press release. We undertake no intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. These forward-looking statements should not be relied upon as representing our views as of any date subsequent to the date of this press release.

Contacts

Everbridge Jeff Benanto, 781-373-9879 jeff.benanto@everbridge.com

Everbridge Survey: Lack of Automation Hinders Speed of Response to IT Outages and Incidents

IT Downtime Costs Companies $8,662 Per Minute – and it Takes 27 Minutes to Assemble an Incident Response Team

BURLINGTON, Mass., December 21, 2016 —Everbridge, a global enterprise software company that provides applications which automate the delivery of critical information to help keep people safe and businesses running, today announced the findings of its 2016 State of IT Management survey. The research report polled 152 IT professionals to measure how often significant outages occur, how quickly their organizations can respond, and the cost of IT downtime.

While most companies have automated service management, with greater than 90 percent of companies reporting that they have an IT Service Management system (ITSM), only 11 percent of companies stated that they have automated the process for organizing their response to IT outages and incidents. This finding is significant because 47 percent of companies reported having a major IT incident at least 6 times a year, the average cost of downtime is $8,662 per minute, and companies take 27 minutes on average to assemble an IT response team. Everbridge’s experience with customers who have automated the IT response process shows that companies could reduce this average time to 5 minutes or less, saving an average of $190,000 per major IT incident and significantly improving worker productivity.

Key findings from the research include:

Most Companies Have an ITSM or Ticketing System:
  • Over 90 percent of companies reported using an ITSM or ticketing system. The two most commonly used were ServiceNow (26 percent) and BMC Remedy (20 percent).
Major IT Outages or Incidents Occur Quite Frequently:
  • 47 percent of companies experience a major IT outage or incident six times or more a year; 36 percent experience them close to monthly (11 or more times per year). More than a quarter of respondents reported that their companies experienced more than 21 incidents last year—that’s close to two per month. Only 9 percent of respondents reported that their organization did not report a major IT outage or incident in the past year.
  • The most common sources of incidents are network outages (experienced by 61 percent of companies), hardware failure or capacity issues (58 percent), internal business application issues (51 percent), and unplanned maintenance (41 percent).
Responding to IT Outages and Incidents is Complicated and Too Manual
  • Two thirds (66 percent) of companies have distributed IT organizations with people spread among multiple locations and multiple time zones.
  • 39 percent have more than 25 people included in their IT response teams; 28 percent have more than 50 people who need to be coordinated to respond to an incident; 16 percent have more than 100 people.
  • 43 percent of respondents reported that at least part of their process relies on manually calling and reaching out to people to activate the incident response team. Only 11 percent reported using an IT alerting tool to automate the process.
Response Times Could be Significantly Reduced by Automation
  • The mean time to activate and assemble a response team was cited as 27 minutes. Automated solutions can reduce this response time to 5 minutes or less.
IT downtime is Expensive and Hurts Productivity
  • The average cost of IT downtime was reported as $8,622 per minute.
  • 63 percent of respondents stated that IT incidents or outages hurt employee productivity, 60 percent that they caused IT team disruption or distraction, and 34 percent that they decreased customer satisfaction. 13 percent reported that their organization had experienced bad press or publicity due to an IT incident or outage.

“The process to activate and assemble an IT incident response team is ripe for automation,” stated Vincent Geffray, Senior Director of Product Marketing, Everbridge. “Automation has been shown to speed response dramatically. Given the cost and frequency of IT disruptions, and the impact they have on productivity of organizations and potentially on customer satisfaction, the payback on automation is typically very swift.” The sample for the research included 86 percent of respondents from companies of 1000 employees or more; 45 percent were from companies with more than 10,000 employees. For more information on Everbridge’s State of IT Management 2016 survey, please click here.

About Everbridge

Everbridge, Inc. (NASDAQ: EVBG), is a global software company that provides critical communications and enterprise safety applications that enable customers to automate and accelerate the process of keeping people safe and businesses running during critical events. During public safety threats such as active shooter situations, terrorist attacks or severe weather conditions, as well as critical business events such as IT outages or cyber incidents, over 3,000 global customers rely on the company’s SaaS-based platform to quickly and reliably construct and deliver contextual notifications to millions of people at one time. The company’s platform sent over 1 billion messages in 2015, and offers the ability to reach more than 200 countries and territories with secure delivery to over 100 different communication devices. The company’s critical communications and enterprise safety applications include Mass Notification, Incident Management, IT Alerting™, Safety Connection™, Community Engagement™, Secure Messaging and Internet of Things, and are easy-to-use and deploy, secure, highly scalable and reliable. Everbridge serves 8 of the 10 largest U.S. cities, 8 of the 10 largest U.S.-based investment banks, all four of the largest global accounting firms, 24 of the 25 busiest North American airports and 6 of the 10 largest global automakers. Everbridge is based in Boston and Los Angeles with additional offices in San Francisco, Beijing and London. For more information, visit www.everbridge.com, read the company blog, http://www.everbridge.com/blog, and follow on Twitter and Facebook.

Cautionary Language Concerning Forward-Looking Statements

This press release contains "forward-looking statements" within the meaning of the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995, including but not limited to, expectations, beliefs, features, benefits, and use of our product offerings. These forward-looking statements are made as of the date of this press release and were based on current expectations and projections, as well as the beliefs and assumptions of management. Words such as "expect," "anticipate," "should," "believe," "target," "project," "goals," "estimate," "potential," "predict," "may," "will," "could," "intend," variations of these terms or the negative of these terms and similar expressions are intended to identify these forward-looking statements. Forward-looking statements are subject to a number of risks and uncertainties, many of which involve factors or circumstances that are beyond our control. Our actual results could differ materially from those stated or implied in forward-looking statements due to a number of factors, including but not limited to: the ability of our products and services to perform as intended and meet our customers’ expectations; developments in the market for information technology alerting products or the associated regulatory environment; our ability to manage our growth effectively; our ability to operate in compliance with applicable laws; nature of our business exposes us to inherent liability risks; our ability to respond to competitive pressures; potential liability related to privacy and security of personally identifiable information; our ability to protect our intellectual property rights, and the other risks detailed in our risk factors discussed in filings with the U.S. Securities and Exchange Commission (“SEC”), including but not limited to our Quarterly Report on Form 10-Q for the quarter ended September 30, 2016 filed with the SEC on November 14, 2016. The forward-looking statements included in this press release represent our views as of the date of this press release. We undertake no intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. These forward-looking statements should not be relied upon as representing our views as of any date subsequent to the date of this press release.

### Contact: Jeff Benanto Everbridge 781-373-9879 jeff.benanto@everbridge.com