Founded in 1829, Rochester Institute of Technology (RIT) is a privately endowed, coeducational university with nine colleges emphasizing career education and experiential learning. The campus occupies 1,300 acres in suburban Rochester, the third-largest city in New York. RIT also has international campuses in Eastern Europe and Dubai. The RIT student body consists of approximately 15,000 undergraduate and 3,000 graduate students. Critical communications in higher education have long been a priority for many educational institutions, and RIT is no different. School officials require an efficient method for notifying students and staff in the case of emergency, or for routine drills and updates.

Case Study Problem

With more than 20,000 students, faculty and staff, RIT knew that it needed a strong emergency notification system in place – one that could streamline the process of critical communications in higher education for notifying the campus community of emergencies and ensure that the messages were received. RIT wanted a system that was easy-to-use by school officials, could immediately notify the entire community (students, responders, faculty and staff) and could confirm receipt of that notification.

Case Study Solution For Critical Communications in Higher Education

RIT turned to Everbridge, a leading unified critical communications in higher education platform trusted by college and university communities of all sizes that need to reach the right people for immediate action, collaboration and decision-making. Everbridge’s technology provided RIT with a flexible web-based platform that could ensure that the entire RIT community received its messages, even if the school’s infrastructure was unavailable.

The solution’s one screen notification process simplified sending an alert, while its support for multi-modal communications ensured that the RIT community could be reached, regardless of what communications method they preferred – text, mobile, landline, email and more were all covered by Everbridge.

 

 

 

 

 

 

 

 

 

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“During our test last year (in September), it took less than 30 seconds to log in, select a message and dispatch that message. Within 20 seconds all devices had been activated using one interface (in that case it was, Alertus). This integration means that public safety doesn’t have to take any time to think about what system is used for what, then log into one and send, then log into another and send. It’s all in one place, with one send, for all devices.”

–  Lynn B. Daley, M.Sc., CEM®, Director of Business Continuity, Rochester Institute of Technology

Learn how a leading private research university used Everbridge to improve their IT outage recovery efforts. Read the case study here.

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