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Solution Information

Worldpay Case Study

Worldpay, Inc. (NYSE: WP; LSE: WPY) is a leading payments technology company with unique capability to power global omni-commerce. Worldpay processes over 40 billion transactions annually, supporting more than 300 payment types across 146 countries and 126 currencies. The company is focused on expanding into high-growth markets and customer segments including global eCommerce, integrated payments and B2B.

 

Challenges

Worldpay Inc. is a leader in technology-led payment solutions, processing over 40 billion transactions annually. With a global IT department supporting more than 300 payment types, every minute of a major outage can equate to significant financial and/or reputational impact to Worldpay.

Results

After implementing Everbridge IT Alerting, Worldpay reduced the callout process to an average of 3 minutes. With Everbridge, the engagement of resources is automated through integration with the CRM system, based on technology and criticality of the issue.