Pratt & Whitney, a United Technologies Corp. company (NYSE:UTX), is a world leader in the design, manufacture and service of aircraft engines and auxiliary power units. Pratt & Whitney reported an operating profit of $1.9 billion in 2013 on revenues of $14.5 billion. The company has approximately 33,000 employees who support more than 11,000 customers around the world. In Connecticut, Pratt & Whitney spans two large campuses and employs approximately 9,000 people. With so many employees spread across the globe, many working in large production plants, P&W needs an efficient way to notify employees and stakeholders whom may be away from their work stations in critical events. This ensures P&W can effectively promote employee protection and life safety.

Case Study Problem

With such a large area – and high number of employees – Pratt & Whitney faces numerous communication challenges during emergencies and other critical incidents, such as evacuations and severe weather. Employee protection and life safety is extremely important to P&W, so being a global company with such a large base of high-profile customers and stakeholders, P&W needed a method for quickly notifying these individuals as well as affected employees in a minutes notice during an incident.

Case Study Solution For Improved Employee Safety and Life Safety

Pratt & Whitney chose Everbridge’s Unified Critical Communication Suite to connect with employees, customers, and stakeholders during critical incidents or events. Users are able to get messages about any type of incident that could impact them, including evacuations. An easy opt-in system also allows P&W to alert interested nearby residents on any events occurring at a P&W campus that could affect them. Everbridge allows P&W to promote employee protection and life safety with all their employees across the globe from one unified, reliable notification platform.







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“The system can allow you to be notified in a very quick fashion, very precise and to the point. You have to remember that there’s multiple ways that you can be notified with this system. We can do it by a simple cellphone where you’d get a text message across. It can be done by your email. You can even come across your phone as a verbal message.”

– Chip Weston, Pratt & Whitney

Learn how Ricoh used Everbridge to improve their critical communication. Read the case study here.

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