Glendale, CA, November 20, 2014 – Everbridge, the worldwide leader in unified critical communications, continues to deliver an unmatched combination of professional services, around-the-clock support, product training and certification capabilities through its innovative Everbridge CARES (CARES) offering. The program enlists industry experts to provide account management, professional services, education and support, while implementing critical communication best practices and ensuring customer success, from the onboarding period to regular, daily use of the system.
Everbridge customers understand that the risk of ineffective communication during a critical event is too high to leave to chance. CARES provides the most comprehensive set of services and support programs to mitigate that risk through the publishing, implementation, training and certification on communication best practices. The program merges expertise from Everbridge research, industry insiders, users and other subject-matter experts to provide value-added services ranging from best practice alignment and certification, to system testing support and audit assessment for all industries and governments.
“The CARES program demonstrates our commitment to the success of every single customer deployment,” said Jeff Lortz, Vice President, Services and Sales Operations, Everbridge. “CARES ensures rapid onboarding, but more importantly, supports the customer through increasingly more effective use of the system.”
Additional CARES services include:
• Rapid Onboarding with Ongoing Best Practices and Expertise: It’s a mandatory best practice at Everbridge to ensure that customers are off to a running start and sending out notifications in just a few days. The onboarding team works with customers to set up accounts, enable users and ensure effective data management and administration. A comprehensive set of consulting services are also available to provide onsite industry expertise, project management and system integration capabilities.
• Education and Certification – Everbridge University: As part of this best practices community, Everbridge has over 600 users certified as message senders on the Everbridge Suite. Moreover, Everbridge University provides additional training and courses geared toward developing the skills, techniques, concepts and best practices needed to correctly develop and deliver critical communications. The program has enrolled over 20,000 students from over 1,100 customers.
• Technical and Account Management Support: Everbridge provides customers with 24/7 customer technical support and emergency live operator service, 365 days a year. The support team assists with the transmission of broadcasts in any type of situation. Customers can also leverage Everbridge’s expertise through the self-service portal to access a best practices library and knowledge-base, as well as add, update and review service cases and enhancement requests online. Additionally, each Everbridge customer is assigned a dedicated Account Manager whose sole responsibility is the success of the customer base and the continual sharing of best practices.
o “Very quick response to my request from Everbridge. The support team is always quicker than I expect and this allows me to get back to our stakeholders quickly with a resolution to their problems. It makes us look good to have such a quick response from Everbridge,” said Tim Hunter, Business Application Specialist, Emergency Preparedness & Response, Vanderbilt University Medical Center.
For more information on CARES, please visit, https://www.everbridge.com/products/everbridge-cares/.