About the Series
Are you hurting for some new tips, tricks and insights to elevate your game and improve how you leverage Everbridge to keep your people safe, and your business running? Well you are in luck. Presented by Jeremiah Kunze and Kerry McDonough, our interactive, customer-focused webinar series is just what the doctor ordered. The webinar series is focused on providing you with best practices and key steps that you can take to help optimize your use of the Everbridge platform. Webinars will focus on topics ranging from message creation and data management, to user access controls and how to build a brand for your critical alerting program.
The webinar program also extends to our Everbridge User Group Series across the United States. You can find our Practice Managers at each of the User Groups, where they hold interactive presentations along with our Product and Account Management teams, and can even run quick system reviews in person. Find all of our User Groups and sign up for one today, here.
Customer Success Webinars
Fall Refresher: End User Training for Basic Account/Organization Admins
September 13, 2018, 2 PM ET
Join us for an interactive customer-only webinar with Kerry McDonough, who will review the baseline features that a new Account/Org Administrator can access. Kerry will cover everything that Admins should be familiar with, covering best practices of:
- System Default Settings
- Role-based Access Controls
- Data Management Options
The intended audience includes Account, Org and/or Incident Administrators.
After Action Review - What to do After Sending out a Notification
September 27, 2018, 2 PM ET
"Why, yes ma'am, I sent out that Notification exactly as you directed. To exactly who you wanted. With exactly the same settings that you required. And the results were exactly what you expected. I think."
Has this ever been you? Well friend, let's get that fixed. Join the Everbridge Customer Success team to review:
- Interpreting Broadcast Details & identifying errors
- Defining Call Results
- Using Quick and Custom Reports to get actionable information
- Potential corrective actions
Kerry has spent her career focusing on making customers successful. Before joining Everbridge as a Senior Implementation Specialist in 2016, Kerry worked as a Senior Implementation Specialist at Meditech for 3 years. In that role, she traveled throughout the United States and Canada and was responsible for the successful installation and adoption of financial software for large healthcare facilities. At Everbridge, Kerry quickly became the company’s subject matter expert with Everbridge’s Safety Connection product. Kerry’s knowledge and skills are not limited to any one particular industry, giving her the latitude to work with any Everbridge client.
Jeremiah Kunze, MS, CEM
Jeremiah is a Practice Manager at Everbridge and has been with Everbridge for 5 years. Before Everbridge, he worked in Emergency Management, primarily with local Public Health and Hospitals. Jeremiah is a Certified Emergency Manager (CEM) through IAEM and holds Master’s and Bachelor’s degrees in the Emergency Management field. As an additional Role at Everbridge, Jeremiah leads our Pro-Bono deployments, working with Non-Profit Disaster Response Organizations such as Team Rubicon and All Hands and Hearts. In his free time, Jeremiah is also the Massachusetts State Administrator for Team Rubicon, leading a team responsible for engaging, training and deploying TR volunteers to disaster areas.
End User Training: Basic Account/Organization Admins
This bi-monthly webinar reviews the baseline features that a new Account/Org Administrator will have access to within their Everbridge environment. The team covers all of the features and settings that Admins should be familiar with in order to ensure success.
This regular webinar walks attendees through the lifecycle of a critical event notification, including the creation of the message, the use of notification templates, access controls and delivery options. The webinar is relevant to all Mass Notification users, including group managers, dispatchers and organization and access administrators.