Promise Regional Medical Center is a not-for-profit 200-licensed bed medical facility serving more than 65,000 individuals each year located in Hutchinson, Kansas. Staff as Promise Regional Medical Center are constantly making communication improvements across the hospital to advance patient safety by getting patients life-saving treatment more quickly, increasing efficiency and productivity, and supporting the facility’s Joint Commission accreditation initiative. Patients are admitted to the hospital for a wide range of medical services, requiring the hospital staff to be properly prepared and equipped with the most advanced tools for producing improved patient outcomes across the hospital’s different departments.

Case Study Problem

Promise Regional Medical Center has seen its cardiology caseload increase by 64% over the last decade and has earned a reputation as one of the best cardiac care centers in Kansas. Unfortunately, the communications technology had not kept pace, and Promise previously used a group pager system to issue STEMI alerts. STEMI alerts notify the hospital’s highly skilled healthcare team—from emergency room personnel to cardiac catheterization laboratory technicians to cardiologists—of the urgent need to stabilize a patient and begin moving the patient rapidly toward recovery. The medical center required a rapid and effective communication tool to upgrade their current out-of-date system, allowing for improved patient outcomes.

Case Study Solution For Achieving Improved Patient Outcomes

Everbridge dramatically cuts the time it takes to contact the STEMI team and, with robust confirmation and reporting capabilities, removes the guesswork in team response. The result: critical heart attack patients receive life-saving treatment much more quickly, improving odds of survival and improved patient outcomes. In addition to emergency notifications and management conference calls, Everbridge provides Promise Regional Medical Center with an audit trail that demonstrates compliance in daily processes, such as communications with physicians about surgery start times and consultation requests.







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“For a STEMI patient, a few minutes can mean the difference between recovery and death. With Everbridge, patients receive treatment faster. Everbridge is revolutionizing the way we communicate across the hospital.”

– Victoria O’Neal, Telecommunications Manager at Promise Regional Medical Center

Learn how Upstate Concierge Medicine used HipaaBridge to improve patient outcomes. Read the case study here.

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