Upstate Concierge Medicine & Management (UCM) offers a turnkey telemedicine solution for organizations such as healthcare practices, employers and colleges. Through a unique blend of call center technology, telemedicine solutions, EHR/patient portal technology and medical service organization/practice management they offer patients access to compassionate healthcare providers via a telehealth offering. UCM is the leading regional collaborative telehealth service in upstate New York with a focus on providing organizations with a solution for improved patient outcomes.

Case Study Problem

As UCM was building a local/regional collaborative telemedicine model that could be duplicated in other parts of the country, the organization compiled the right clinical and practice management expertise as well as the telemedicine technology; however, it lacked a mobile solution to provide clinicians with a means to securely communicate via picture and video messages with their patients. This shortcoming produces a lack of efficiency and uses up valuable time that clinicians and staff could better spend on creating improved patient outcomes.

Case Study Solution For Achieving Improved Patient Outcomes

HipaaBridge provides a secure, care team collaboration solution that enables UCM’s telehealth clinicians to send text messages, hold video calls with patients and share photos and other critical information while respecting all HIPAA privacy policies. The solution combines video with secure text, picture and group messaging, to enable collaboration and quality care across multiple organizations. Increasing efficiency among healthcare staff leads to more rapid and effective treatment, producing improved patient outcomes.







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“When our patients need to communicate visually with our clinicians, HipaaBridge empowers the telehealth component of our offering. The solution enables immediate text and picture messaging between our clinicians and our patients, and also offers the ability to conduct video calls.”

– Keith Algozzine, PA-C, Chief Executive Officer, Upstate Concierge Medicine & Management (UCM)

Learn how Promise Regional Medical Center used Everbridge to improve patient outcomes. Read the case study here.

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