Glendale, Calif. – Dec. 17, 2013 – Everbridge, the leading provider of critical communication solutions, announced that First Hawaiian Bank uses Everbridge to keep employees safe and informed during tsunamis, tornadoes, and other weather-related incidents. First Hawaiian Bank, the oldest and largest bank in the Aloha State, is now able to send communications to employees using multiple contact paths, including landlines, mobile phones, SMS, email, and secure push notifications. This is especially important during weather events, when some communication channels may be compromised.
Given the tropical climate, the Hawaiian Islands often experience severe weather during their wet season, which lasts from October to April. Because major events like tsunamis can develop rapidly, failure to notify employees within minutes of a weather warning can limit their ability to respond. First Hawaiian Bank needed to be able to communicate quickly with its thousands of employees, spread across over 100 offices in the Hawaiian Islands, Guam, and Saipan, when severe weather threatened normal business operations. The bank needed a critical communications platform that could allow messages to be sent quickly, either to all employees, or to certain groups based on geographic location.
“With our offices spread out on islands across the Pacific, being able to alert employees of any events that may threaten their safety or cause a disruption to customer service is critically important,” said Shari Minato, vice president and business continuity manager at First Hawaiian Bank. “When there is a severe weather warning or a tsunami, we activate our command center and our Emergency Management Team is ready to take action. Message alerts are sent out through Everbridge – we use mobile phone, text, email, and home and business phones. Regular testing ensures that our employees are familiar with the notifications system and that they know how to respond accordingly.”
“Everbridge is an ideal solution for First Hawaiian Bank because it lets them target alerts to employees using locations, group lists, and individual contacts,” said Imad Mouline, chief technology officer, Everbridge. “Employees can also designate their contact preferences, and after a recipient confirms receipt, Everbridge stops sending notifications.”
Case Study: First Hawaiian Bank
About First Hawaiian Bank
First Hawaiian Bank was founded in 1858 and is a subsidiary of BancWest Corporation, a regional financial services holding company. The oldest and largest bank in the Aloha State, First Hawaiian offers personal, private, and business banking solutions. It consistently ranks among the top banks in the U.S. and takes pride in providing outstanding service, smart solutions, and world-class financial security. For more information about First Hawaiian Bank, please see www.FHB.com.
Everbridge provides critical communication solutions to more than 30 million end users in all major industries and government sectors around the globe. The Everbridge solutions suite allows clients to manage emergencies, mass notifications, incident communications, and situational intelligence from a single system. Ultimately, these solutions help clients save lives, manage critical activities and improve the efficiency of daily operations. For more information about Everbridge, please see www.everbridge.com.