{"id":92158,"date":"2025-03-11T16:19:54","date_gmt":"2025-03-11T16:19:54","guid":{"rendered":"https:\/\/www.everbridge.com\/no\/?p=92158"},"modified":"2025-03-11T16:19:55","modified_gmt":"2025-03-11T16:19:55","slug":"en-enkel-knapptryckning-ar-allt-som-kravs","status":"publish","type":"post","link":"https:\/\/www.everbridge.com\/no\/blog\/en-enkel-knapptryckning-ar-allt-som-kravs\/","title":{"rendered":"En enkel knapptryckning \u00e4r allt som kr\u00e4vs"},"content":{"rendered":"\n
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Om det skulle uppst\u00e5 en krissituation beh\u00f6ver Group Risk Manager Niklas Henningsson endast trycka p\u00e5 en knapp f\u00f6r att ett meddelande ska g\u00e5 iv\u00e4g till alla ber\u00f6rda parter. Inom loppet av n\u00e5gra f\u00e5 sekunder kan han p\u00e5 s\u00e5 s\u00e4tt samla hela PostNords team.<\/strong><\/p>\n\n\n\n

En enkel knapptryckning \u00e4r allt som kr\u00e4vs f\u00f6r att Niklas Henningsson och runt 400 andra kollegor p\u00e5 PostNord Norden ska kunna samlas i h\u00e4ndelse av en kris. Inte kring ett bord f\u00f6rst\u00e5s, men f\u00f6r telefonkonferens. Bland de 400 som meddelas finns framf\u00f6r allt chefer, mellanchefer och teamet f\u00f6r krishantering p\u00e5 PostNord.<\/p>\n\n\n\n

L\u00f6sningen heter Crisis Management<\/a> och har levererats av Everbridge. Den molnbaserade programl\u00f6sningen ska s\u00e4kerst\u00e4lla att medarbetarna i olika verksamheter meddelas direkt n\u00e4r det h\u00e4nder n\u00e5got, inte minst n\u00e4r det g\u00e4ller krishantering.<\/p>\n\n\n\n

– Med denna l\u00f6sningen n\u00e5r vi ut till alla direkt, utan f\u00f6rdr\u00f6jning. Och det \u00e4r viktigt, s\u00e4ger Henningsson.
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Vidtog \u00e5tg\u00e4rder efter kris\u00f6vning<\/h2>\n\n\n\n
\"Niklas<\/figure>\n\n\n\n

Det var i samband med en omfattande kris\u00f6vning under 2018 som PostNord ins\u00e5g att man beh\u00f6vde digitalisera sina processer f\u00f6r att smidigt kunna meddela, delegera uppgifter och n\u00e5 ut med information i h\u00e4ndelse av olycka eller annan incident.  Att mejla alla tog tid, dessutom n\u00e5dde det inte alltid fram till alla. Att ringa runt tar ocks\u00e5 tid \u2013 v\u00e4rdefull tid som hade kunnat l\u00e4ggas p\u00e5 att l\u00f6sa krisen.<\/p>\n\n\n\n



Nu f\u00e5r alla besked s\u00e5 snart det intr\u00e4ffar n\u00e5got. Meddelanden och information g\u00e5r ut till ber\u00f6rda grupper med hj\u00e4lp av en enkel knapptryckning. Dessutom \u00e4r meddelandena f\u00f6rprogrammerade.<\/p>\n\n\n\n

Everbridge-appen laddas enkelt ner p\u00e5 telefonen. I appen kan kontakterna grupperas efter t.ex. tj\u00e4nst, avdelning och kunskap, via kontaktinformation, nyckelord eller till\u00e4ggsinfo. P\u00e5 s\u00e5 s\u00e4tt blir det enkelt att hitta r\u00e4tt bland kontakterna, oavsett om man beh\u00f6ver f\u00e5 reda p\u00e5 vem som ansvarar f\u00f6r nycklarna eller kan anv\u00e4nda en hj\u00e4rtstartare. <\/p>\n\n\n\n

I h\u00e4ndelse av krisl\u00e4ge p\u00e5 PostNord skickar Henningsson ut en meddelande fr\u00e5n sin app till dem som ber\u00f6rs av incidenten. Dessutom kan han bjuda in alla ber\u00f6rda personer till en telefonkonferens med en enkel knapptryckning.<\/p>\n\n\n\n

– Eftersom mobiltelefonen \u00e4r en s\u00e5 stor del av m\u00e4nniskors liv, \u00e4r det sv\u00e5rt att missa om n\u00e5got skulle h\u00e4nda. En annan f\u00f6rdel \u00e4r att vi kan skicka ut viktiga meddelanden och f\u00e5 bekr\u00e4ftat att alla tagit del av informationen. Det finns ingen risk f\u00f6r att meddelandet hamnar bland skr\u00e4pposten eller f\u00f6rsvinner i listan av \u00f6vriga mejl, s\u00e4ger Henningsson.<\/p>\n\n\n\n

I ett krisl\u00e4ge kan uppgifter delegeras till olika personer via appen, och kontakterna kan smidigt uppdatera status p\u00e5 sina respektive uppgifter. Eftersom meddelandena \u00e4r f\u00f6rprogrammerade sparas v\u00e4rdefull tid, som de ansvariga ist\u00e4llet kan l\u00e4gga p\u00e5 att hantera krisen. Dessutom loggas allt i krishanteringsl\u00f6sningen, s\u00e5 att anv\u00e4ndarna slipper g\u00f6ra det sj\u00e4lva.
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\n<\/p>\n\n\n\n

Mer \u00e4n krishantering<\/h2>\n\n\n\n

Everbridge Critical Event Management-plattformen<\/a> (CEM) \u00e4r en end-to-end-l\u00f6sning f\u00f6r meddelandehantering, kritisk kommunikation, risk-\/situationsbed\u00f6mning och krishantering, samt rapportering och analys. Plattformen \u00e4r stabil, skalbar och s\u00e4ker.<\/p>\n\n\n\n

L\u00f6sningen l\u00e4mpar sig dock inte enbart f\u00f6r krishantering. De automatiserade processerna s\u00e4kerst\u00e4ller att information n\u00e5r ut till samtliga avdelningar och till de olika grupperna. PostNord skickar t.ex. ut direktmeddelanden n\u00e4r det \u00e4r st\u00f6rningar i n\u00e4tverket och n\u00e4r de \u00e5tg\u00e4rdats.
\n \u2013 Min m\u00e5ls\u00e4ttning \u00e4r att Everbridge-appen ska anv\u00e4ndas f\u00f6r att kommunicera tidskritisk information till de anst\u00e4llda, ut\u00f6ver utskick om statusuppdateringar och krishantering, s\u00e4ger Henningsson, som dessutom \u00e4r \u00f6vertygad om att det \u00e4r betydligt mer sannolikt att anv\u00e4ndarna l\u00e4ser meddelanden direkt i mobilappen \u00e4n om de hade varit tvungna att logga in p\u00e5 sin dator f\u00f6r att l\u00e4sa ett mejl.<\/p>\n\n\n\n

Han ger ett exempel:
\n \u2013 Det h\u00e4nder att vi uppt\u00e4cker brev som inneh\u00e5ller pulver. Polisen kommer hit titt som t\u00e4tt och st\u00e4nger av omr\u00e5det f\u00f6r att kunna g\u00f6ra n\u00f6dv\u00e4ndiga unders\u00f6kningar. Ingen kommer in p\u00e5 omr\u00e5det f\u00f6rr\u00e4n polisen \u00e4r klar med sitt arbete. Med tiden kommer vi att kunna anv\u00e4nda den h\u00e4r appen f\u00f6r att skicka meddelande om nedst\u00e4ngning av omr\u00e5det till dem som vanligtvis befinner sig d\u00e4r, s\u00e4ger Henningsson, och till\u00e4gger att det \u00e4r en snabb och enkel l\u00f6sning f\u00f6r dem som ber\u00f6rs.
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\n<\/p>\n\n\n\n

L\u00f6sningen fanns mitt framf\u00f6r n\u00e4san<\/h2>\n\n\n\n

Det \u00e4r lite av en slump att valet f\u00f6ll p\u00e5 just den h\u00e4r l\u00f6sningen. PostNord var p\u00e5 jakt efter en ny plattform f\u00f6r kommunikation och krishantering. N\u00e4r Everbridge k\u00f6pte upp PostNords leverant\u00f6r f\u00f6r meddelandehantering visade det sig att de satt inne p\u00e5 den l\u00f6sning som Henningsson varit ute efter. L\u00f6sningen uppfyllde hans krav, dessutom \u00e4r den enkel att anv\u00e4nda samtidigt som han kan konfigurera mycket sj\u00e4lv \u2013 utan att beh\u00f6va r\u00e5dfr\u00e5ga kundsupport. Han kan t.ex. sj\u00e4lv v\u00e4lja och sortera anv\u00e4ndare, utforma meddelanden och svar.
\n \u2013 Timingen var verkligen perfekt, s\u00e4ger han.<\/p>\n\n\n\n

Vill du l\u00e4ra dig mer om hur man effektiviserar kommunikationen vid en kritisk incident?<\/span> <\/span><\/strong><\/p>\n\n\n\n

Titta p\u00e5 v\u00e5rt webinar<\/a> och l\u00e4r dig hur du kan spara tid och s\u00e4kerst\u00e4lla konsekvent kommunikation genom att vara v\u00e4l f\u00f6rberedd.<\/span><\/span><\/p>\n\n\n\n

Se on-demand webinar<\/a><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Om det skulle uppst\u00e5 en krissituation beh\u00f6ver Group Risk Manager Niklas Henningsson endast trycka p\u00e5 en knapp f\u00f6r att ett\u2026 <\/p>\n","protected":false},"author":200,"featured_media":76336,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_trash_the_other_posts":false,"_hide_footer":false,"card_image_id":0,"enable_toc":false,"enable_key_takeaways":false,"enable_post_cta":false,"enable_related_posts":false,"toc_ctas":[],"related_posts":[],"editor_notices":[],"footnotes":"","page_schemas":[]},"use_case":[],"industry":[],"resource_region":[],"additional_blogs":[],"coauthors":[75],"class_list":["post-92158","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"yoast_primary_category":{"author":"the-everbridge-team"},"featured_image_src":"https:\/\/www.everbridge.com\/no\/wp-content\/uploads\/sites\/7\/2021\/04\/Bild-14-0086_0-1-3-1024x683.jpg","yoast_head":"\nEn enkel knapptryckning \u00e4r allt som kr\u00e4vs - 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