The Children’s Hospital of Philadelphia (CHOP) is the first hospital in the United States devoted exclusively to the care of children, and features one of the largest pediatric research programs in the country. Like most hospitals across the country, CHOP has a number of different departments, all with different teams of specialists and staff ranging from medical personnel to contractors and administrative staff. In order to create a more connected and efficient hospital. CHOP utilizes communications such as code alerts and emergency messaging in order to ensure effective healthcare professional and patient communications.
Case Study Problem
CHOP required a method to efficiently target and communicate with more than 18,000 employees in critical situations. The organization also needed to be sure it had a process for reaching all employees during a variety of incidents, regardless of their role or location, as well as an ability to trigger the right workflows to mobilize key staff. Patient communications as well as code alerts and related emergency incidents had to be communicated immediately to the correct staff in order to prevent loss of life or damage to hospital property.
Case Study Solution For Improving Patient Communications
CHOP turned to Everbridge to provide a unified critical communications solution that would automate and contextualize clinical, emergency, and patient communications. The solution provides CHOP with a platform to create a connected hospital during incidents, delivering critical information and enabling staff to quickly make decisions related to staffing needs, employee safety, clinical workflows and patient care.
“The system’s value as an enterprise wide mass communication tool was seen immediately after it was implemented. Everbridge is a singular tool that CHOP looks to anytime there needs to be an enterprise wide communication. Our team goes in there, quite literally clicks one button and has a message go out to the entire staff.”
– Brian F. Maguire Jr., Emergency Preparedness Planner, Children’s Hospital of Philadelphia
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