Everbridge Professional Services leverages a proven methodology and domain expertise, honed through more than 1,000 deployments worldwide. We work with you to address the unique challenges of strategic communications within your organizational structure, your operational requirements, and specific training needs. Choose from bundled packages or customized options designed to meet your individual specifications.
Full Suite of Professional Service Offerings to Take Your Critical Communications to the Next Level
Short on resources...we can help
Trust Everbridge to accelerate your time-to-value. Our enhanced implementation services include on-site project management, consultation with a Certified Emergency Management Professional (CEM), creation of client-specific message and scenarios, development of ad-hoc report templates, and on-site emergency and incident communications reviews.
Finally, we couldn’t be as successful as we are with Everbridge if it was not for the company’s professional services team. They worked on site with our core team, and after hours with our international team, and the interactions could not have been any more effective and positive. This is a critical, value-added service.
Our analysis actually altered the way we conduct our planning. Originally, when we implemented the program, we only had access to available work cell phone numbers, as well as home numbers and work contact information available in the system. After a few rounds of tests, we realized our typical baseline response was approximately 60 per cent. We knew we needed to do better. By making the personal cell phone option available to employees, we saw an improvement to better than 80 percent response rate on communications.
We don't only bring resources...we also bring best practices .
After evaluating your existing emergency and incident communications processes, we integrate industry best practices and system applications to align technology utilization with your unique environment and business objectives. Program components include the review of existing processes and templates, process improvement recommendations, implementation support for suggested changes and broadcast testing and analysis.
Customized implementation services helps accelerate time-to-value
Comprehensive training and documentation ensure ongoing self sufficiency
Operational integration and best practices program aligns technology with your environment Web services implementation and data management assistance for incident reporting needs or event.
Premium client care service packages increase awareness, value and ROI of the Everbridge system