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Digital Wayfinding

How Wayfinding Works

With COVID-19, digital wayfinding is helping control the flow of traffic to designated areas of the hospital, providing a way for the general hospital population to get to the right place without inadvertently coming into contact with potentially infectious patients. Digital wayfinding, indoor GPS for hospitals, is designed to help patients, visitors and staff navigate their way around a hospital campus with ease and reliability. Similar to GPS, which positions users with a blue dot that follows their journey on a map of the outside world, wayfinding recreates this experience indoors, through true turn-by-turn mobile navigation, audio prompts, off-route notification and much more. The outcome is an improved patient experience and efficiencies for both patients and staff, including a reduction in missed or late appointments– a problem that costs a typical hospital 10M annually.

This new IoT capability helps health systems understand and improve the flow of patients and visitors as well as the patient experience at the hospital. Enabling real-time indoor location and navigation is also a key strategy for health systems as they seek to implement a resilience strategy, which includes patients, visitors, staff, as well as digital and physical assets.


Increase Patient Satisfaction

Guide patients and visitors to their destination quicker, alleviating the stress of navigating a hospital’s many interconnected buildings and maze-like hallways while creating an improved patient experience.

Create Efficient Patient Flows

Help patients find their way independently, improving traffic flow through busy hospital areas while ensuring less congestion, easy access during emergency situations.

Enhance Staff Productivity

Enable staff to reach their destination quicker, enhancing workflow efficiencies and staff productivity while eliminating the need for staff to provide directions to visitors and patients.

Build Organizational Resilience

Leverage real-time indoor location and navigation as part of a resilience strategy that includes patients, visitors, staff, as well as digital and physical assets.

Reduce Costs

Eliminate missed or late appointments-unused time slots costs physicians 60 minutes and $200 on average, while late appointments can lead to delays and backlogs in appointments.

True Turn-by-Turn Indoor Navigation

Provides reliable indoor positioning accuracy of 1 to 2 meters, navigation cues, visual landmark references, off-route notification and more, without tracking personal or identifiable information, as patients and visitors move throughout the hospital campus.

Zone-based Alerts

Send targeted alerts to staff, patients and visitors within a certain area, providing informa­tion based on the user’s location, whether within or outside the hospital.

Parking Planner

Helps patients and visitors easily find a garage closest to their destination within the hospital, automatically detecting arrival in the garage, saving the parking location, and directing the user to the correct entrance based on the parking location.

Meet Me Feature

Provides location-sharing and location-based analytics, enabling patients and visitors to connect on the hospital campus.

Multi-channel, multi-modal approach

Accounts for a wide-range of demographics and is available in a mobile version for both iOS (iPhone/iPad) and Android devices as well as a web version for desktop use and digital kiosks.

Compatibility with Leading Infrastructures

Integrates with EHR systems and appointment scheduling apps. The solution’s location engine is compatible with all leading location infrastructures (Cisco, Centrak, Mist/Juniper, Siemens/Enlighted, HP/Aruba, etc.).


Responsible for rendering map, POIs, Routes and Navigation UX/UI


Integrating device position, managing zones, proximity actions and other location-based services


Data integration with our CMS, or using data from client CMSI


Reporting & analytics on user traffic flows, dwell time, behaviors, etc

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