Cherwell license needed: any Cherwell license
Everbridge license needed: active annual subscription of IT Alerting Standard or IT Alerting Enterprise
Cherwell version supported:
Cherwell Service Manager
Everbridge version supported: as a SaaS offering, the latest version is always available
Security:
- Cherwell user account must be a member of administrator group
- Everbridge User Account with API Privileges
- An API key is needed, but that will be generated when you perform the procedures in the iPaaS Configuration section of the Everbridge user guide under Documentation at https://manager.everbridge.net/login
Deployment
Installation of extra software, beyond Everbridge and Cherwell, is not needed.
Self-service configuration of Jira integration, by an end user, is easy from the Settings -> Everbridge Open -> iPaaS tab of the Everbridge SaaS application. Click “New Agent”: