Cherwell
Integration guide
Licenses:
Cherwell license: Any version:
Cherwell Service Manager
- On-premises 7.0.0
Everbridge license: Active IT Alerting standard or IT Alerting enterprise
Version: SaaS Annual Subscription (latest version).
Security:
- Cherwell user account must be a member of administrator group
- Everbridge User Account with API Privileges
- An API key is needed, but that will be generated when you perform the procedures in the iPaaS Configuration section of the Everbridge user guide under Documentation at https://manager.everbridge.net/login
Deployment
Installation of extra software, beyond Everbridge and Cherwell, is not needed.
Self-service configuration of Jira integration, by an end user, is easy from the Settings -> Everbridge Open -> iPaaS tab of the Everbridge SaaS application. Click “New Agent”:
Inbound interaction
User can control the conditions under which Cherwell automatically triggers incident creation in Everbridge:
Without coding, end user can drag-and-drop to build a workflow that orchestrates how Everbridge reacts to updates in Cherwell:
Outbound interaction
Everbridge incident and delivery details are available in Cherwell:
Documentation
Online help
Under Help & Support -> Online Help, read the following section:
Under Help & Support -> Everbridge Support Center, download the IT Alerting User Guide, and read the following section:
