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Cherwell

Integration guide

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Licenses:

Cherwell license: Any version:

Cherwell Service Manager

  • On-premises 7.0.0

Everbridge license: Active IT Alerting standard or IT Alerting enterprise

Version: SaaS Annual Subscription (latest version).

Security:

  • Cherwell user account must be a member of administrator group
  • Everbridge User Account with API Privileges
  • An API key is needed, but that will be generated when you perform the procedures in the iPaaS Configuration section of the Everbridge user guide under Documentation at https://manager.everbridge.net/login

Deployment

Installation of extra software, beyond Everbridge and Cherwell, is not needed.

Self-service configuration of Jira integration, by an end user, is easy from the Settings -> Everbridge Open -> iPaaS tab of the Everbridge SaaS application. Click “New Agent”:

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Inbound interaction

User can control the conditions under which Cherwell automatically triggers incident creation in Everbridge:

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Without coding, end user can drag-and-drop to build a workflow that orchestrates how Everbridge reacts to updates in Cherwell:

Outbound interaction

Everbridge incident and delivery details are available in Cherwell:

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Documentation

Online help

Under Help & Support -> Online Help, read the following section:

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Under Help & Support -> Everbridge Support Center, download the IT Alerting User Guide, and read the following section:

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