Cherwell Integration Guide

Cherwell license needed: any Cherwell license

Everbridge license needed: active annual subscription of IT Alerting Standard or IT Alerting Enterprise

Cherwell version supported:

Cherwell Service Manager

Everbridge version supported: as a SaaS offering, the latest version is always available

Security:

Cherwell user account must be a member of administrator group
Everbridge User Account with API Privileges
An API key is needed, but that will be generated when you perform the procedures in the iPaaS Configuration section of the Everbridge user guide under Documentation at https://manager.everbridge.net/login

Deployment

1. In Everbridge, create an Incident Template configured with Cherwell fields
2. In Cherwell, create an Issue that matches the condition configured in Everbridge Incident Template
3. Cherwell automatically triggers incident creation in Everbridge
4. Everbridge notifies contacts, to resolve the issue, and then closes the loop with Cherwell

Under Help & Support -> Everbridge Support Center, download the IT Alerting User Guide, and read the following section: