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IBM Resilient Integration Guide

Everbridge license needed: active annual subscription of IT Alerting Standard or IT Alerting Enterprise

IBM Resilient version supported:

Version 30 or higher

Everbridge version supported: as a SaaS offering, the latest version is always available

Security:

  • IBM Resilient user account must have Master Administrator privileges
  • Everbridge user account with API Privileges
  • An API key is needed, but that will be generated when you perform the procedures in the iPaaS Configuration section of the Everbridge user guide under Documentation at https://manager.everbridge.net/login

Deployment

IBM Resilient requirements:
  • A location for the integration to be installed (it can be installed on the IBM Resilient appliance or on a standalone machine with network access to the appliance).
  • o resilient-circuits version 30 or higher must be installed on this machine
A distributable and documentation for installing the integration on the IBM Resilient side is available on IBM X-Force App Exchange: https://exchange.xforce.ibmcloud.com/hub/extension/b5cb289381d80050c30afff7cb71c7f9
Self-service configuration of IBM Resilient integration on the Everbridge platform, by an end user, is easy from the Settings -> Everbridge Open -> iPaaS tab of the Everbridge SaaS application. Click “New Agent”:

Inbound interaction

User can control the conditions under which IBM Resilient automatically triggers incident creation in Everbridge:

Outbound interaction

Everbridge incident and notification delivery details are available in IBM Resilient:
When the delivery details link is clicked, a page like the following is displayed (no authentication required):
You can customize the IBM Resilient workflow:
You can also customize the fields that are sent to Everbridge:
And you can change the rules for creating, updating, and closing an Everbridge incident:

Documentation

https://manager.everbridge.net/login
  • Under Help & Support -> Online Help, read the following section:
Under Help & Support -> Everbridge Support Center, download the IT Alerting User Guide, and read the following section:

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Request a demo or just call us at 888-366-4911