Jira Service Desk Integration Guide

Jira license needed: any Jira license

Everbridge license needed: active annual subscription of IT Alerting Standard or IT Alerting Enterprise

Jira version supported:

Jira Service Desk

Jira Software

Everbridge version supported: as a SaaS offering, the latest version is always available

Security:

Jira user account must be a member of the jira-administrators and jira-developer groups
Everbridge user account with API Privileges
An API key is needed, but that will be generated when you perform the procedures in the iPaaS Configuration section of the Everbridge user guide under Documentation at https://manager.everbridge.net/login

Deployment

1. In Everbridge, create an Incident Template configured with Jira fields
2. In Jira, create an Issue that matches the condition configured in Everbridge Incident Template
3. Jira automatically triggers incident creation in Everbridge
4. Everbridge notifies contacts, to resolve the issue, and then closes the loop with Jira

Under Help & Support -> Everbridge Support Center, download the IT Alerting User Guide, and read the following section: