Jira license needed: any Jira license
Everbridge license needed: active annual subscription of IT Alerting Standard or IT Alerting Enterprise
Jira version supported:
Jira Service Desk
Jira Software
- Cloud
- On-premises 6.4.9
- On-premises 7.0.0
Everbridge version supported: as a SaaS offering, the latest version is always available
Security:
- Jira user account must be a member of the jira-administrators and jira-developer groups
- Everbridge user account with API Privileges
- An API key is needed, but that will be generated when you perform the procedures in the iPaaS Configuration section of the Everbridge user guide under Documentation at https://manager.everbridge.net/login
Deployment
Installation of extra software, beyond Everbridge and Jira, is not needed.
Self-service configuration of Jira integration, by an end user, is easy from the Settings -> Everbridge Open -> iPaaS tab of the Everbridge SaaS application. Click “New Agent”:
