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ServiceNow Integration

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ServiceNow license needed: any ServiceNow license

Everbridge license needed: active annual subscription of IT Alerting Standard or IT Alerting Enterprise

ServiceNow version support: Supported versions

Everbridge version supported: as a SaaS offering, the latest version is always available

Security:

  • ServiceNow User Account configured as integration user
  • Everbridge User Account with API Privileges

Workflow

  • 1. In Everbridge, create an Incident Template configured with ServiceNow fields
  • 2. In ServiceNow, create an Incident Condition targeting that Everbridge Incident Template
  • 3. ServiceNow automatically triggers incident creation in Everbridge
  • 4. Everbridge notifies contacts, to resolve the issue, and then closes the loop with ServiceNow