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Integration Guide

Zabbix

IT Operations

Licenses:

Zabbix License: Any Zabbix license

Version 3.4

Everbridge license: active IT Alerting Standard or IT Alerting Enterprise

Version: SaaS Annual Subscription (latest version).

Security:

  • Zabbix user account of any type
  • Everbridge user account with API Privileges
  • An API key is needed, but that will be generated when you perform the procedures in the iPaaS Configuration section of the Everbridge user guide under Documentation at https://manager.everbridge.net/login

Deployment

Installation of extra software, beyond Everbridge and Zabbix, is not needed.

Self-service configuration of Zabbix integration, by an end user, is easy from the Settings -> Everbridge Open -> iPaaS tab of the Everbridge SaaS application. Click “New Agent”:

Zabbix Integration Instruction 1

Interaction

Zabbix monitors network devices and servers for problems, and automatically launches Everbridge incidents. Immediately after a monitor breaks a threshold

Zabbix Instruction 2
Zabbix Instruction 3

… triggers creation of an Everbridge incident and populates the important details:

Zabbix Instruction 4

User can control the conditions under which Zabbix automatically triggers incident creation in Everbridge:

Zabbix Instruction 5

Workflow

1.

In Everbridge, create an Incident Template configured with Zabbix fields

2.

In Zabbix, select one of the quickstart Triggers, such as “CPU load too high on ‘New host’ for 3 minutes“. For this Trigger, create an Action that uses the “Post to Create Everbridge iPaaS” Media Type

3.

Test the interaction by starting connecting to the Zabbix monitored host and launching processes to increase CPU load

4.

When the Zabbix Trigger fires, it will automatically create an Everbridge Incident

5.

Everbridge notifies contacts, to resolve the issue

Documentation

Under Help & Support -> Online Help, read the following section:

IBM documentation screenshot

Under Under Help & Support -> Everbridge Support Center, download the IT Alerting User Guide, and read the following section:

documentation-ibm-integration
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