Pierce County, Washington includes 24 cities and towns, 17 school districts, and seven colleges and universities. As the second most populous county in Washington state, it is home to more than 800,000 residents and consists of 1,806 square miles of land, and is located adjacent to Mt Rainier, the largest active volcano on the west coast. Local government agencies must stay closely engaged with residents in order to provide public safety communications, as well as a number of other services to keep citizens informed and prepared in the case of emergencies.

Case Study Problem

Pierce County wanted an emergency notification system to update citizens about severe weather, road closures, utility outages, and major police activity and personnel. Pierce County wanted more efficient public safety communications to replace laborious and out-dated methods such as phone trees. With constant risk of man-made and natural disasters such as volcanic activity and wildfires, the Pierce County public safety agencies required a reliable notification system to alert citizens.

Case Study Solution To Improve Public Safety Communications

Everbridge enables Pierce County officials to monitor their emergency notifications in real-time and makes it easier for them to complete incident reports. Their public safety communications are more efficient and reliable using the Everbridge platform. In the event of unforeseen events such as severe weather or volcanic activity, public safety agencies can quickly alert and inform residents.






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“We have found that Everbridge is an invaluable tool that allows us to stay connected with community members and rapidly communicate critical information to them when necessary. Before Everbridge, we relied on a less powerful notification service, and it took us two to three hours to send a message to 5,000 people. Using Everbridge, we have notified 10,000 people in less than 15 minutes.”

-Ken Parish, Program Manager of Pierce County Emergency Management

Learn how the City of Galveston used Everbridge to improve their citizen notification. Read the case study here.

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