Keep employees and passengers informed to ensure public safety

By automating notification procedures and integrating with existing SCADA and security alarms, transportation providers can communicate quickly, clearly, and efficiently with constituents—first responders, management, employees, and passengers —via all contact methods.

Resolve Incidents Quickly

Challenge

When the pressure is on in the control center environment, provide personnel with an easy-to-use interface featuring simple, drop-down menus and built-in response paths, facilitating speed of response and greatly reducing human error that may breach legal and regulatory compliance.

The Everbridge Solution

Proper Prior Preparation

Plan ahead for any relevant emergency event with Incident Management. Decrease the time it takes to for the EOC to send out a broadcast by utilizing communications templates that include pre-defined messages, delivery paths, recipients and more. Configure Incident management to fit the needs of your organization with separate communications plans by incident type, location, or response team.

Automate on-call outreach

Keep track of who is on-call to alert the right people based on the type of incident and time of day. Ensure that the next person or group is notified if the first person doesn’t respond.

Instant Conferencing

Rapidly convene targeted teams on-the-fly using an instant conference bridge that places outbound calls and immediately connects participants. There are no phone numbers to dial, pin numbers to enter, or seconds lost.

 

Incident Tracking

Easy-to-use interface ensures the right incident communications processes are followed at the right time and that responders are notified based on the type of incident taking place.

Alarm Notifications

Integrate security alarms, panic buttons, smoke detectors, SCADA systems, and other operational alarms to relay critical information to the appropriate response personnel without human intervention.

Auditable Incident Log

As switchboard or control center operators launch broadcasts, an off-premise, auditable log of notifications, confirmations of receipt, and incident notes is created. Post-incident reports detail the response with time-stamped line items.

Assess Threats that Could Impact Service or Workers

Challenge

Critical situations like severe weather and criminal activity require information to be shared quickly and effectively with employees and passengers no matter how they choose to receive information. Access continuously-updated threat information near your transportation facilities and set up alerts based on proximity, severity, and type of incident.

The Everbridge Solution

Protect Passengers, Employees and Tenants During Emergencies

Manage evacuations, provide shelter-in-place guidance, and issue status updates and re-entry instructions using email, voice, SMS, digital signage and other notifications methods. Target specific locations with the right message. For instance, people in Terminal 2 may be told to “shelter in place” whereas people in Terminal 3 should “evacuate immediately.”

Mobile SOS Application

ContactBridge enables mobile SOS functionality for your smartphone including:

  • SOS message initiation to the security team with your current location.
  • Automatic location sharing with your security center using Auto Check-in.
  • Safe Corridor to notify the security team if the user fails to enter their safety code at pre-determined intervals.

Automated Severe Weather Alerts

When severe weather threatens operations, or lightning is within four miles of your facilities, SMARTWeather’s automated notifications are delivered to operations, management, and airport tenants. Confirmation of receipt ensures messages reach the appropriate personnel.

 

Assess who and what is in harm’s way

Everbridge Safety Connection lets you instantly assess who is in the building based on badge access, network connection and static office location. It automatically keeps employee locations current even when they are traveling or moving between buildings and campuses. Quickly communicate via SMS text, voice, mobile app, digital signage or desktop alerts with people near the active shooter locations to help protect their safety and direct them on what specific actions to take. Target specific locations with the right message. For instance, people in Terminal 2 may be told to “shelter in place” whereas people in Terminal 3 should “evacuate immediately.”

Threat Intelligence

During any type of emergency or incident, an employer has a responsibility to ensure its employees are protected and safe. Everbridge ThreatView provides access to detailed global situational intelligence information from within the Everbridge interface offering man-made threat insights and natural disaster warnings. Understand the location and severity of: bomb threats; terrorist threats; travel warnings; severe weather warnings; criminal activity; civil unrest and travel disruptions.

Keep the Community Informed

Challenge

Transportation facilities have a responsibility to keep employees, passengers, visitors, tenants and community members safe and informed through multi-modal alerts about emergency situations, gate closings, traffic and more.

The Everbridge Solution

Easy Group Opt-In, Opt-Out

Allow passengers, neighbors and community members to text a simple keyword to 888-777 to opt-in and receive updates using Community Engagement. For example: Neighboring residents and businesses can simply text a keyword to receive updates on a specific project or event, such as: Text “NashvilleAirshow” to 888777. Registrants receive event information, updates and notifications directly on their phones. When the event is over there is no need to opt-out.

Tenant Communication

Inform tenants of cancellations that will leave passengers in the terminal overnight, notify ticketing agents of flight delays, and notify airline operations teams of lightning strikes or severe weather alerts, all with or without human intervention.

 

Target Airport Neighbors Via ZIP Code SMS

More than 8,000 law enforcement agencies in the US currently leverage Everbridge’s citizen notification via zip code opt-in. Most airport communities have hundreds or thousands of neighbors who have already opted-in to receive critical notifications from their community, and now, Community Engagement allows your Airport to inform these residents when critical events occur at your airport.

‘One-click’ publishing

Simultaneously push real-time messages to the airport website, Twitter, Facebook, FIDS and roadway signage with one click. Whether managing an event from the airport EOC, a terminal or airside location, or while at home on the couch, the Everbridge Community Engagement interface is optimized for use on tablets or mobile devices, enabling use during real-world conditions when you’re not tethered to a desk, and facilitates seamless posting of information to multiple media with one click.

Gus Hudson Director, Emergency Management, Hartsfield-Jackson Atlanta International Airport
We also use Everbridge to let people know when there is traffic at or around the airport; to share weather alerts for any type of impending weather; and for other more routine issues. We also use Everbridge to notify stakeholders of training exercises; put simply, we use the Everbridge Mass Notification system for anything that could cause an impact to a stakeholder.

Fix IT Problems Faster​​

Challenge

When an IT issue strikes, your business operations are at risk and every minute counts. Everbridge IT Alerting help shorten the time it takes to reach out to the right on-call staff, also known as the Time to Rally.

The Everbridge Solution

IT Alerting Integrations

Everbridge IT Alerting features multiple integration options that support several platforms in the following categories:  ITSM, Operations Monitoring, Application Performance Monitoring, Automation, Web Application, Web Performance and Cloud Monitoring, Data Management and Project Management.   

Multi-Message, Multi-Channel

Companies that rely on emails to contact people, quickly realize that emails don’t wake up anybody in the middle of the night and responses to IT outages are delayed. Targeted Notifications enables you to automatically identify and contact the right IT staff via multiple communication paths simultaneously.

Integrated On-Call Notifications

Use on-call resources as contacts to automatically send multi-modal notifications via SMS, email, push notifications and more, to communicate with employees currently on a shift or employees who are scheduled to be on a shift in the future.

Multi-Message, Multi-Channel

Companies that rely on emails to contact people, quickly realize that emails don’t wake up anybody in the middle of the night and responses to IT outages are delayed. Targeted Notifications enables you to automatically identify and contact the right IT staff via multiple communication paths simultaneously.

Merv DeGuzman Vice President of IT, Oakwood Worldwide
System uptime and reliability are critical to Oakwood Worldwide. With a global footprint and operations happening in every major time zone, our systems must be monitored 24×7. IT Alerting has improved the ability of our team to respond to issues more quickly ensuring that our service levels are maximized. Our team has benefited from this application as it provides targeted communication to the right IT team members and offers the ability for our IT team to collaborate to resolve issues.