Louisville Gas and Electric Company and Kentucky Utilities Company are regulated utilities that serve a total of 1.2 million customers and have consistently ranked among the best companies for customer service in the United States. The company holds about 75 percent to 80 percent of Kentucky’s electric customers and 20 percent to 25 percent of the gas customers—a total of 543,000 customers. Utility critical communications can be extremely difficult to maintain, especially when there is a power outage or severe weather that could make traditional landlines unusable.

Case Study Problem

LG&E and KU Energy needed a critical communication system that allowed them to quickly and efficiently notify employees of any potential threats or dangers in the field. It also needed a system that allowed for collaboration with other utilities in times of need. To maintain utility critical communications, LG&E and KU Energy needed to have a reliable channel of communication that could operate during an outage or during severe weather.

Case Study Solution For Improving Utility Critical Communications

LG&E and KU Energy chose to adopt Everbridge’s system to communicate with employees and other mutual aid utilities during these storms or critical events. Members who are off-site can do so by using Everbridge’s mobile app from their cell phone or iPad to send out emergency and poll notifications with detailed instructions. Everbridge allows the company to maintain their utility critical communications in any scenario, including during blackouts.

 

 

 

 

 

 

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“The nice thing about Everbridge is, if something takes us out, our communications aren’t affected. As long as we have cell phone service and the Everbridge mobile app, we’re still able to get notifications out.”

–  Jody Grizz, Continuity Program Coordinator of LG&E and KU Energy

Learn how the Westfield Gas and Electric  used Everbridge to improve their incident management for utilities. Read the case study here.

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