Unified Emergency Event Management for utilities
Everbridge + ServiceNow + Ekatra unveil industry first Emergency Event Management (EEM) solution
Talk to an EEM expert
Modernizing emergency operations with a unified approach.
Everbridge + ServiceNow + Ekatra
Utilities are being tested like never before. Extreme weather, rapidly spreading wildfires, and aging infrastructure place unprecedented strain on operations. During major events, the pressure to make fast, accurate decisions is immense, yet many utilities still rely on fragmented tools that slow down the very teams tasked with keeping the grid resilient.
The Everbridge + ServiceNow + Ekatra Emergency Event Management solution changes that. It brings together real-time intelligence, automated operational workflows, field execution, and multi-stakeholder communication into one integrated solution. Instead of juggling disconnected systems, utilities can move through emergencies with clarity, coordination, and speed.
A new approach to utility emergency operations
During a crisis, every minute matters. But when weather dashboards, OT alerts, field reports, and communication channels all live in different systems, teams spend precious time aligning information instead of acting on it. This leads to slower restoration times, inconsistent customer communication, and increased regulatory risk.
Our unified solution eliminates these silos. It connects Everbridge’s situational intelligence and mass communication capabilities with ServiceNow’s workflow automation and Ekatra’s regulated playbook engine creating a single operating system for emergency response.
Instantly see the full picture
When a storm, wildfire, or equipment failure strikes, utilities need to understand the situation as it changes. EEM brings together environmental intelligence, OT/SCADA alerts, GIS maps, IoT sensors, and CMDB asset data to create a complete, continuously updated view of the grid. Instead of piecing together what’s happening, EOC leaders can see affected assets, nearby field crews, emerging risks, and operational dependencies all in one place.
Move from manual coordination to automated, regulated response
Traditional playbooks are essential, but they’re often static. Ekatra transforms them into dynamic workflows that automatically launch when an incident is detected. Each step aligns to NERC/FERC standards, assigns the right tasks, and captures the evidence required for audits or FEMA reimbursement.
This ensures that every event follows a consistent, compliant process, even when teams are stretched thin or conditions are changing quickly.
Empower field crews with real-time mobile tools
The field is where the truth of an event actually lives. Crews can use mobile devices to document hazards, upload photos, update asset conditions, and mark tasks complete as they go. These updates flow instantly back into the EOC and the shared command workspace.
Instead of waiting for radio check-ins or relying on fragmented updates, operations teams get a synchronized view of what’s happening on the ground which enables faster, safer, more informed decisions.
Communicate with clarity and confidence
During outages or emergencies, customers expect real-time updates. Regulators expect transparency. Internal stakeholders need alignment. Everbridge’s communication capabilities ensure consistent, data-backed messaging for every audience.
From customer notifications to internal briefings to regulator reporting, communication becomes coordinated, precise, and grounded in real-time operational insight.
Coordinate mutual aid with precision
Large-scale events often require support from partner utilities and contractors. The solution helps mutual aid coordinators manage rosters, equipment, and deployment with full visibility so external crews can integrate seamlessly into the utility’s operating environment.
During high-impact events, this clarity accelerates restoration and minimizes operational overhead.
Built for the real needs of utility emergency teams
When intelligence, workflows, and field execution all move together, resilience becomes a measurable advantage.
Utilities that adopt unified Emergency Event Management will see meaningful results:
Benefits
- Faster response times and accelerated restoration
- Improved crew utilization and safer on-site operations
- Clearer, multi-stakeholder communication
- Reduced burden of regulatory and FEMA evidence reporting
- Higher customer satisfaction during major events
Build the emergency operations center of the future
The Everbridge + ServiceNow + Ekatra solution provides the foundation for modern utility resilience. It brings together the systems, people, and workflows required to manage the increasing complexity of today’s grid, from the first warning of a storm to the final report of restoration.
See how your utility can modernize emergency operations with a unified approach.