- LÖSUNGEN
- LÖSUNGEN FÜR CRITICAL EVENT MANAGEMENT
- PRODUCTS
According to the Ponemon Institute’s 2016 data center outage report, the average cost of an unplanned outage per data center per minute was more than $ 8,662. The best way to reduce the length of an outage and the associated costs is to optimize IT incident communications, the report said.
IT Alerting automates and optimizes IT communications during severe IT incidents, so that problems are solved more quickly and the impact on operational processes is minimized. This feature continuously sends notifications to the right IT professionals and keeps all stakeholders and affected customers informed of the progress of the problem resolution.
Is your IT team still doing a manual process to find out who is on call? The IT Alerts feature helps you keep track of who is on call on each team and notifies the right people based on the type of event, time of day, skills required, and location
Identifizieren Sie in Echtzeit das richtige Team und Personal in Anhängigkeit davon, wer Bereitschaft hat, in Abhängigkeit vom Standort, von geforderten Fähigkeiten und mehr. Die Smart-Routing-Technologie erlaubt Identifikationen basierend auf mehreren Kriterien sowie Bereitschaftsdienstpläne zur Identifikation der richtigen Teams und Individuen, die einzubinden sind. Automatische Ausweitungen setzen sein, wenn Personen keine Bestätigung innerhalb eines bestimmten Zeitrahmens senden.
Die Technologie gibt die Möglichkeit, 1-click-Einladungen zur Teilnahme an einem Kollaborationskanal als Teil einer zielgerichteten Benachrichtigung auszusenden.
Quickly define and implement an operational process, including orchestration and integration into a specific endpoint application for change, problem and event management.
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The application interface connection enables processes and warning messages to be recorded easily and flexibly from a large number of third-party tools such as ticket systems, service desk systems, ITSM systems, process correlation systems, ITOM systems, APM solutions and others . After that, these are converted into Everbridge incidents based on conditional logic. |
Interaktive Dashboards ermöglichen Überblick und Einblicke in Vorfallreaktionen über alle IT-Bereiche hinweg. Smarte Analysen liefern Vorfallreaktions-Trends erhältlich nach Gruppen, Zeitpunkt oder Art des Vorfalls, die zur kontinuierlichen Verbesserung von Prozessen dienen und Manager bei der Ressourcenplanung, Reaktionszeitoptimierung und bei Service-Level-Agreements unterstützen. Durch interaktive Reaktionszeitverlauf-Überwachung und Frühwarnungen können Unternehmen proaktiv die Einhaltung ihrer Service-Level-Vorgaben sicherstellen.
Download this intelligence report to understand the four system requirements that ensure that critical information is conveyed no matter what.
Download this informational report on how to optimize major incident resolution processes: Define, Plan, Staff, and Communicate. It contains simple recommendations and best practices for optimizing resolution processes for serious events and for limiting the negative impact of IT incidents on companies.
This report shows how Everbridge IT Alerting is a far more efficient approach to dealing with critical events for a global healthcare provider.
