Webinars

Upcoming Webinars

Recorded Webinars

Incident Notification Message Anatomy 101

What are the four components of an effective incident notification message? How about the DA 4 - 3 & 30 - 60 & 6 rule? If not, then it is possible that your recipients are not sure what you are trying to say when reading your messages. Are you concerned about planning your messages, when to send them, and how to make them clear and concise? From seasoned veterans to newbies, we could all use a refresher class every now and then when it comes to something as critical as incident notification. Join crisis communications expert Dr. Robert Chandler, author of the book Emergency Notification, as he reviews  general guidelines for writing effective incident notification messages and uses the upcoming hurricane season as a case study for compelling communication.  
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Key Factors in Selecting an Emergency Notification Solution

Are technical considerations, the role of mobile devices, the need for reporting and analytics and the ability to scale your communications making selecting an ENS an overwhelming experience? Join crisis communication expert, Dr. Robert Chandler, director of the Nicholson School of Communications, University of Central Florida, and Imad Mouline, technologist and chief strategy officer at Everbridge, as they review the history and evolution of the emergency notification industry, evaluate key considerations in selecting an ENS solution, and share findings from the Magic Quadrant report on Emergency / Mass Notification Services (EMNS) and Gartner’s perspective on vendor criteria for vision and execution.
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Best Practices for Emergency Notification Featuring The Private Bank

Do you know where your people are during a fire? When there is a power outage, are you able to notify your staff immediately? Is your staff prepared when an incident occurs? Get the knowledge you need from the experience and lessons learned by your peers. Discover the real life and proven-effective best practices The Private Bank uses to manage communications with their staff. Join special guest, Jeneen Townsend, Business Continuity and Disaster Recovery, Associate Managing Director at The Private Bank & Trust Company, as she shares lessons learned during emergencies and how they use their notification system to prepare their members for such incidents.
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Introducing Mobile Aware.

In the most critical moments, you must be able to notify your members from anywhere, at anytime. When seconds, not minutes, can be the difference, having access to a system via a mobile app is imperative to your members’ safety. If you were away from your desk or out of the office when an incident occurred, how would you get the message out immediately? Today, Everbridge customers can simply access the system from the new Everbridge mobile app. Built as a native application for Apple iOS, Android, and Blackberry devices, Everbridge Mobile Aware works seamlessly and reliably under even adverse network conditions.
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Cutting Through the Clutter: Successful Messaging in an Age of Information Overload

Are you overloaded by too much information from more sources via more media than you could ever sort through? Do you find it impossible to sift through every message to uncover what’s truly critical? Learn how to manage information overload – before it manages you. Don’t let your incident notifications get lost in the clutter. Attend this webinar featuring crisis communications expert, Dr. Robert Chandler, to find out how to deliver critical messages that won’t get drowned out. The author of the book Emergency Notification, Dr. Chandler will discuss best practices to get your audience’s attention and focus.   Discover proven ways to increase message attention, comprehension, and behavioral response.
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Poudre Valley Hospital's Best Practices for Emergency Notification

Are you struggling with how to apply best practices for using your emergency notification system? Get the knowledge you need from the experience and lessons learned of your peers. Discover the proven-effective best practices Poudre Valley Health System uses to manage communications with staff across multiple locations. Learn what you can do to increase adoption rates and show value to your own executive management. Special guest, Tim Klippert, Emergency Preparedness Coordinator at Poudre Valley Health System, will show you how they use their emergency notification system to quickly reach the right medical specialists in the right location, at the right time.
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Warnings: What Works, What Doesn’t and Why

Why are some warning messages followed, while others are ignored or misunderstood?  Why do some messages make it through to your audience, whereas some do not?  To create messages that are successful, it is important to understand both the characteristics of your audience – preferred modality, location, etc., as well as the characteristics of each of your messages.  It is also necessary to ensure you have the right infrastructure to support your message delivery, during any type of incident.
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Find Out How AirTran Airways Has Increased the ROI of Their Notification System

Is the ROI of your notification system constrained to only emergencies? Would learning real-world strategies and tactics to leverage your emergency notification system for daily use make it a more attractive investment to your executive team?   Attend this webinar with special guest Ann Cline SanCartier, Manager of Emergency Response with AirTran Airways, to learn how her team utilizes their incident notification system to manage day-to-day business operations.  Find out how AirTran went from only using their notification system for emergencies, to incorporating it into everyday communications that include notifications about weather changes, flight cancellations, runway problems and more.
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ISO 22301: Will Your Communications Plan Meet The New 2012 Standard?

Regulators and governments increasingly recognize how important business continuity is to the success of key business sectors, and society as a whole. While the UK's business continuity standard, BS 25999, has been widely translated and adopted by organizations around the world, there has never been a single ISO standard globally. The goal of ISO 22301 is to have a single standard internationally to avoid conflicting and competing requirements, and to enable the introduction to recognized best practices into countries with no existing standards of their own.
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Learn Bank of Hawaii's Best Practices For Incident Notification

Sitting more than 2,600 miles from the West Coast of the US, the Bank of Hawaii has to be self-sufficient when disasters occur, as help is a very long way away. Having a robust incident notification solution is a pre-requisite for the Bank of Hawaii, who has not only found incident notification a key tool for ensuring business resiliency during emergencies, but leverages it to help ensure IT service levels and manage a geographically diverse operation. Has your organization moved beyond basic emergency notification for day-to-day business resiliency? Learn how Bank of Hawaii leverages Everbridge Aware to respond to frequent natural disasters and manage day-to-day operational issues.
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Decision Making During Disasters and Emergencies

During emergencies, decisions must be made quickly, with little advance notice and during periods of high stress. Recent studies show physiological, psychological, and cognitive capabilities are greatly diminished during crisis situations. Are you prepared to make the right decisions during a disaster or other emergency? What can you do to ensure you make the right decisions when lives are on the line? Join crisis communication expert Dr. Robert Chandler as he discusses these challenges and shares strategies to improve your crisis decision-making.
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Ten Years After 9/11: Lessons Learned in Crisis Communication

After the September 11th attacks, crisis communication landed on the radar for every organization in this country. Ten years later, we have a unique opportunity to look back at both the positive and negative changes to how we secure our organizations. What are the lasting changes we’ve seen in crisis communication programs as a result of September 11? Have we slid back into complacency or are we better prepared?  Join crisis communications expert Dr. Robert Chandler as he discusses the state of crisis communications ten years after this life-changing event.
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The New Corporate ISO 22301 BC Standard: What It Takes To Comply

If your organization’s business continuity program was audited, would you survive the scrutiny? Understanding the communication requirements of the new ISO 22301 standard will help you assess how prepared you really are. As a new international standard, ISO 22301 will provide guidance for organizations on how to define, improve, and maintain their business continuity program. Businesses of any size or shape can benefit from learning how to fortify their plans to meet this new standard. Join crisis communications expert Dr. Robert Chandler as he reviews the communication requirements in this draft international document, where it came from and what you should do about it now.
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Reputation Repair: How to Restore Your Image after a Crisis

You’ve managed to survive the crisis, but your image is tarnished. Will your post-crisis actions restore trust and confidence … or cause further damage to your organization’s reputation? From Enron’s auspicious failure to Japan's recent nuclear mishap to government officials’ misuse of social media, message strategies are the proven polish for tarnished reputations. Join crisis communications expert Dr. Robert Chandler as he discusses what to communicate after the crisis is over to help salvage your reputation.
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Campus Safety 2011: Moving Beyond the Clery Act

Since the new guidelines for the Clery Act were enacted in July of 2010, how well are organizations complying with them? What changes impact you directly? Join renowned crisis communication expert Dr. Robert Chandler as he reviews the challenges of campus safety, past and present, as well as messaging methodologies to keep you on the right track.
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