Healthcare – Critical Event Management

Delivering Quality Care While Protecting Patients, Staff, and Systems

Hospitals and Health systems play a vital role in the United States’ response to critical events. At the heart of that response is coordinated communication that is inline with requirements set by the Centers for Medicare and Medical Services (CMS) which require coordination with federal, state, regional, tribal and local emergency preparedness systems. Additionally, care providers face the challenge of improving patient outcomes by coordinating care involving multiple stakeholders distributed across multiple locations, over secure, HIPPA-compliant channels. All the while, they must maintain a safer environment of care by ensuring IT systems and technologies are running smoothly and any technology related incidents are resolved rapidly with little-to-no impact on patient care hospital operations.

2018 CMS Prep Booklet Improving ED Communications

“Everbridge has helped us improve response to critical events from patient emergencies like stroke and STEMI patients to environment of care emergencies such as chemical spills.”

– Sheri Abendroth, Safety and Emergency Management Coordinator

Case Study: DHRHealth

Hospital and Health System Use Cases

Emergency Preparedness

Don’t let an incident make a greater impact than your response. From natural disasters to chemical spills to mass casualty incidents, hospitals and health systems need to be able to communicate and coordinate rapidly with many constituents about how to respond to the emergency while maintaining compliance to CMS guidelines.

Quality Patient Care

Clinical communication and collaboration are the key to good clinical care. This is especially true for hospitals and health system where care teams need to be able to rapidly communicate to manage the highest acuity patients including strokes, STEMI, and trauma patients when every minute counts.

Keep Technology Running

Software, hardware and IT failures, as well as ransomware and other cyber-attacks, impact EHR and other essential hospital systems. When teams need to be identified and rallied to address the situation, every minute saved by automating communications and ensuring the right people are alerted and begin resolving the issue as fast as possible results in improved patient care and reduced physician and staff frustration.

Sutter's Success

“We’ve improved ED throughput by 19% with a 1.5-hour reduction in the length of stay from arrival to ED departure. This has translated into a 62% improvement in door-to-doctor time. We continue to measure patient outcomes — however team members have reported high satisfaction due to reduced alarm fatigue and the reduced need of pagers.”

– Andrea Perry, Sutter Roseville Medical Center

Case Study: Sutter Roseville Medical

Best Practices / Research

Digital Asset

6 Steps to CMS Readiness

Are you prepared for CMS Emergency Preparedness? Learn the 6 steps needed to be compliant with this infographic. Read More

Infographic: Ransomware

Cybersecurity is top of mind for every hospital IT person these days. Cyberattacks can come from a myriad of sources and expose patient data, or with ransomware, can put patients’ health at risk by blocking access to EHRs.

White Paper: The Connected Hospital

This white paper, authored by Shahid Shah, “The Healthcare IT Guy” shares insight into how effective communications strategies across your hospital can help drive improved patient outcomes, increased workflow efficiencies and, ultimately, reduced costs.

Active shooter aiming gun at business people in a meeting

Kit: Active Shooter Preparedness for Hospitals

Statistics show that hospitals are one of the most hazardous work places in the U.S., and with active shooter events on the rise in the healthcare industry – nearly doubling in a 12 year period between 2000 and 2011, according to a Johns Hopkins study – it is clear hospital staff need to be prepared for these emergency scenarios.

Everbridge Industry Focus

Hospitals + Healthcare Systems

Delivering Quality Care While Protecting Patients, Staff, and Systems

“Everbridge has helped us improve response to critical events from patient emergencies like stroke and STEMI patients to environment of care emergencies such as chemical spills.”

– Sheri Abendroth, Safety and Emergency Management Coordinator

Hospital and Health System Use Cases

Emergency Preparedness

Quality Patient Care

Keep Technology Running

Sutter's Success

– Andrea Perry, Sutter Roseville Medical Center

6 Steps to CMS Readiness

Infographic: Ransomware

White Paper: The Connected Hospital

Kit: Active Shooter Preparedness for Hospitals

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