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Gartner® Market Guide for Emergency and Mass Notification Systems

Civil unrest management    

Civil unrest management helps organizations protect people and operations during protests, demonstrations, and other disruptive events. Everbridge enables faster, more informed response through real-time intelligence and situational awareness.

Civil Unrest Crowd Alert

Prepare and protect your organization from civil unrest

Common challenges during times of civil unrest 

Cyber Security

Real-time information dissemination 

  • Delays in receiving accurate updates 
  • Difficulty in reaching all stakeholders 
  • Ensuring timely and relevant notifications 
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Situational awareness 

  • Limited access to live footage 
  • Inadequate visibility of crowd movements 
  • Difficulty in assessing traffic conditions 
Alarm

Effective coordination 

  • Ineffective communication channels  
  • Difficulty in resource allocation
  • Ensuring personnel safety and facility security 

Prepare for civil unrest incidents with Everbridge 

Partnership

Benefits

  • Enhanced situational awareness: with real-time updates and a 360-degree view through live data streams.
  • Streamlined communication: using multi-channel notifications, secure messaging and automated alerts. 
  • Efficient resource coordination to track and manage assets in real-time. 
  • Data-driven decision making: by accessing analytics and reporting, maintaining audit logs and identifying continuous areas for improvement through post-incident analysis. 
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Features

  • Gain a competitive edge with up-to-the-minute data and insights, live CCTV feeds and traffic conditions. 
  • Access and share threat data with stakeholders. 
  • Combine data from multiple sources into one dashboard. 
  • Visualize crowd movements and congestion points. 
  • Activate crisis management plans for structured responses. 
  • Document and visualize damage in real-time. 
  • Generate reports from audit logs to identify lessons learned and areas for improvement. 
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Civil unrest management solution

Everbridge offers a comprehensive solution for managing civil unrest, crucial for state and local governments. Everbridge 360 provides tools to publish alert notifications, share timely threat data, and situation reports. This enables key stakeholders to make informed decisions and notify employees or residents swiftly. Powered by Purpose-built AI, organizations can be better prepared for incidents, potentially saving lives and minimizing property damage during periods of civil unrest.

“Everbridge solution, one2many ticked all the boxes. Mobile phones come with Cell Broadcast capability and it is up to the owners to turn it on or off. This alleviates all privacy concerns. Moreover, by broadcasting messages to selected cells, we could achieve a level of flexibility not possible with any of the alternatives.”

Everbridge For Civil Unrest

How Everbridge enables faster civil unrest response 

The Everbridge solution for civil unrest begins with intelligence and information sharing. Organizations can gain situational awareness through timely alerts and live footage, providing a common operating picture. The platform also facilitates operational coordination by enabling quick communication among stakeholders. Secure chat and conference bridges help stakeholders discuss objectives and coordinate responses.  

Everbridge solution one2many helps the Dutch Ministry of Interior to innovate in public warning

With public safety at the top of any government’s agenda, the Dutch Ministry of Interior realized that a modern public warning system was essential for the safety of its citizens.  With one2many’s Cell Broadcast System, it found a solution that met all of its requirements. 

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Achieve faster response and better outcomes

Using Everbridge 360, organizations can improve safety and operational efficiency during civil unrest. authorities can assess and document damage in real-time, offering stakeholders up-to-date information. Post-event, the platform’s reports and audit logs help evaluate emergency response performance, offering insights for improvement.

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Large-scale event preparedness guides for public & private sector

Major sporting events create dynamic conditions which drive real-time disruption across multiple sectors.

Explore two guides, one for public sector organizations and one for private sector leaders, to find out how to maintain continuity, protect people, and respond faster under pressure.

Sector solutions for civil unrest

Corporate

Events of civil unrest, such as political demonstrations and large gatherings, can lead to significant disruptions for organizations. Large crowds always have the potential to endanger life and property. Everbridge provides federal, state, and local governments with tools to help manage and respond to the threat of civil unrest, ensuring the safety of citizens and the continuity of essential services.

Crowd Civil Unrest

Public sector

Civil unrest is on the rise around the globe and is becoming an increasing concern for businesses and governments alike. As societal tensions mount and economic disparities widen, the frequency and intensity of demonstrations, protests, and riots have escalated. This growing trend underscores the critical need for effective strategies to manage and mitigate such events.

Police

Higher education

In 2024, we’ve seen the most civil unrest on college campuses since the 1960s. Maintaining a stable and safe campus environment is crucial for the well-being of students and staff. Stable environments promote academic success, social harmony, and trust in institutional governance. Effective strategies to mitigate demonstrations and civil unrest are essential to preserving these conditions and ensuring the safety of campus communities.

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Civil unrest FAQs

What is civil unrest management?

Civil unrest management is the process of preparing for, monitoring, responding to, and recovering from disruptions caused by protests, demonstrations, strikes, riots, political instability, or other public disturbances that may impact people, facilities, operations, or supply chains. Effective programs combine real-time risk intelligence, communication, situational awareness, and coordinated response planning to help organizations protect their workforce and maintain continuity.

Why is civil unrest a business concern?

Civil unrest can disrupt normal operations by affecting employee safety, restricting access to facilities, delaying transportation and logistics, damaging property, and interrupting customer service. Organizations need the ability to quickly assess threats and make informed decisions to minimize operational and financial impacts.

How should organizations prepare for civil unrest before it happens?

Organizations should take a proactive approach to civil unrest preparedness by combining risk intelligence, response planning, and employee communication strategies. Key steps include identifying critical locations and assets, monitoring areas with elevated risk, establishing incident response and business continuity plans, and defining clear escalation procedures. Organizations should also ensure they can rapidly communicate with employees, account for affected personnel, and coordinate response efforts across security, operations, and leadership teams. Regular training, exercises, and access to real-time situational awareness tools can help organizations respond quickly and confidently when civil unrest occurs, reducing risks to people, operations, and business continuity.

What should you do during civil unrest?

During a civil unrest event, organizations should prioritize employee safety, maintain situational awareness, and communicate clearly and frequently. Security and operations teams should monitor evolving conditions, identify employees and facilities that may be affected, and provide timely guidance on actions such as avoiding impacted areas, sheltering in place, working remotely, or adjusting travel plans. Organizations should also use established incident response procedures to coordinate decision-making, account for personnel, and share updates with stakeholders. By combining real-time intelligence with rapid communication and a well-defined response plan, organizations can help protect people while minimizing operational disruption.

What actions should be taken immediately after a civil unrest incident?

Immediately after a civil unrest incident, organizations should focus on ensuring employee safety, assessing impacts, and restoring normal operations. This includes accounting for affected personnel, checking on employee well-being, evaluating damage to facilities or assets, and identifying any disruptions to operations, supply chains, or services. Organizations should continue communicating with employees and stakeholders, provide updates on recovery efforts, and address any ongoing risks. Once the situation has stabilized, teams should conduct a post-incident review to evaluate the response, identify lessons learned, and update plans and procedures to strengthen future preparedness and resilience.

How does Everbridge 360 help with civil unrest response?

Everbridge 360 helps organizations prepare for, respond to, and recover from civil unrest by providing a unified view of evolving threats, affected people, and operational impacts. By combining real-time risk intelligence, situational awareness, and critical event management capabilities, Everbridge 360 enables organizations to identify emerging unrest, understand which employees, facilities, and assets may be at risk, and take action quickly. Teams can automate alerts, communicate with impacted personnel across multiple channels, coordinate response efforts, and track incident status from a single operational view. This helps organizations make faster, more informed decisions to protect people, maintain business continuity, and strengthen organizational resilience during rapidly changing events.

How can organizations improve their preparedness?

Organizations should establish response plans, monitor emerging threats, define communication procedures, train key personnel, test incident response processes, and leverage technology that provides real-time intelligence and coordinated response capabilities.

How does real-time situational awareness help during a civil unrest event?

Situational awareness helps security and operations teams understand what is happening, where it is happening, and who or what may be affected. By combining threat data, traffic information, and operational intelligence, organizations can make faster and more informed decisions during evolving situations.

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