Tech + Telecomm

Natural and man-made threats and potentially hazardous environments can put your most valuable assets – your employees – at risk.  You need to able to assess events, locate the people that need help and those that can help, and act quickly to get and keep your people out of harm’s way – and account for each employee’s safety.

Application or website outages, hardware or software failures, performance degradations or cyber-attacks can result in lost revenue from SLA violations, lost freemium/trial conversions, or even churned customers. When experts or teams need to be identified and rallied to address the situation, every minute saved by automating communications and ensuring the right people are alerted and begin resolving the issue as fast as possible minimizes the financial impacts of these critical events.

Severe weather, transportation technology failures, and labor action can result in travel disruptions or even safety risks for services teams and executives. This can lead to lost revenue from billable resources, SLA violations for service and support, or wasted time from key resources. By having better foresight of potential travel issues, you can mitigate the impacts of disruptions to preserve revenue, set expectations with customers, and keep your employees safer.

As technology continues to evolve and grow more complex, so do the crises that arise when things go wrong. Data center outages are becoming costlier for organizations, both financially and in terms of brand image. It is crucial that every organization have a plan in place to ensure they are prepared to respond to data center disasters.

We sat down with Alan Borntrager, the Director of Global Safety, Security and Resilience for Red Hat to discuss how he leads a security program that enables his global technology organization to effectively navigate the safety challenges inherent in a dispersed, mobile workforce that frequently does business in emerging markets. Alan also details how his team leverages Everbridge to develop a common operating view of their risk profile and to proactively communicate with employees around the globe to account for their safety during critical events.

During an active shooter incident, seconds count. Sixty-nine percent of active shooter incidents between 2000 and 2013 ended in five minutes or less; 60 percent ended before police arrived, according to FBI statistics. In a situation where it could take law enforcement up to 30 minutes to arrive at the scene and coordinate a response, those first moments of action within the enterprise are vital to saving lives.

With nearly three-quarters of the workforce expected to be mobile by 2020, organizations must begin to redefine duty of care. Gone are the days when safety and security professionals only have to worry about protecting employees within the confines of the corporate office(s).

Hyperwallet’s service delivery team sought to use an enterprise-grade IT notification and collaboration platform to minimize the impact of IT issues on the business. Such a solution would allow it to reduce the time needed to engage its IT resolvers to a minimum by providing the communication and collaboration capabilities required to resolve incidents faster.

Nowhere is risk more evident than in the supply chain. Natural disasters, weather, civil unrest, terrorism, workforce strikes, and even construction and traffic, all can impact your supply chain. These risks can delay or completely disrupt the supply chain, threatening on-time delivery, manufacturing processes and customer commitments.