Everbridge, Inc. and Everbridge Europe Ltd. may use the sub‐processors listed below when providing services to our customers. However, any information that we send to a sub‐processor is encrypted in transit and is machine processed only. Everbridge conducts due diligence before we engage a sub‐processor to ensure that the sub‐processor follows suitable privacy and security practices. We also execute appropriate contractual provisions with them to protect personal data. The list below is effective as of:
September 15, 2022
Everbridge Critical Event Solutions:
Everbridge Suite North America Products: Mass Notification
Safety Connection
Visual Command Center (VCC)
Crisis Management IT Alerting
Everbridge Suite EEA/UK Products:
Mass Notification
Safety Connection
Visual Command Center (VCC) Crisis Management
IT Alerting
| Sub‐Processor | Service Description | Processing Countries | Products |
|---|---|---|---|
Everbridge Suite |
|||
| Agora Lab, Inc. | Video Chat for Secure Collaboration | U.S. | Everbridge Suite ‐ North America |
| Amazon Web Services, Inc. | Cloud Hosting | U.S., Ireland and Germany | Everbridge Suite – North America Everbridge Suite – EEA/UK |
| Apple, Inc. | App Push Notification | U.S., Germany and Denmark | Everbridge Suite – North America Everbridge Suite – EEA/UK |
| Bisnode Sverige AB | Address Data for Resident Connection | Sweden | Everbridge Suite – EEA/UK |
| Lumen Technologies (formerly, CenturyLink Communication s LLC) | Inbound/Outbound Voice Services | U.S. | Everbridge Suite ‐ North America |
| Everbridge, Inc. | Technical Support | Norway, the Netherlands, UK, US, India | Everbridge Suite – North America Everbridge Suite – EEA/UK |
| Everbridge, Inc. | Product Support | US, Germany | Everbridge Suite – North America Everbridge Suite – EEA/UK |
| Free Conference Call.com | Conference Calling Services | U.S. | Everbridge Suite ‐ North America |
| Google, Inc. | App Push Notification | U.S. and Ireland | Everbridge Suite ‐ North America Everbridge Suite ‐ EEA/UK |
| LINK Mobility AS | SMS network provider | Norway | Everbridge Suite ‐ North America Everbridge Suite ‐ EEA/UK |
| Kaleyra (formerly, mGage LLC) | SMS network provider | U.S. and U.K. | Everbridge Suite ‐ North America Everbridge Suite ‐ EEA/UK |
| Microsoft Corporation | Geocoding | U.S. and Ireland | Everbridge Suite ‐ North America Everbridge Suite ‐ EEA/UK |
| Pendio.io, Inc. | Website Analytics | U.S. | Everbridge Suite ‐ North America |
| PMG.net, Inc. | Workflow Management | U.S. | Everbridge Suite ‐ North America Everbridge Suite ‐ EEA/UK |
| Pubnub | Message Exchange | U.S | Everbridge Suite ‐ North America Everbridge Suite ‐ EEA/UK |
| Salesforce.com, Inc. | CRM | U.S. and Germany | Customer support ‐ All Products |
| Sinch AB | SMS network provider | Sweden | Everbridge Suite ‐ North America Everbridge Suite ‐ EEA/UK |
| SparkPost | Email Processing | U.S and Germany | Everbridge Suite ‐ EEA/UK |
| Sumo Logic, Inc. | Log Aggregation | U.S and Germany | Everbridge Suite ‐ North America Everbridge Suite ‐ EEA/UK |
| Tata Communications (America) Inc. | Voice Services | U.S and Germany | Everbridge Suite ‐ North America Everbridge Suite ‐ EEA/UK |
| Twilio, Inc. | Voice Services | U.S and Germany | Everbridge Suite ‐ North America Everbridge Suite ‐ EEA/UK |
| Vonage | Voice Services | U.S. | Everbridge Suite ‐ North America |
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