Everbridge Announces Integration Platform-as-a-Service (iPaaS) for IT Alerting
Self-Service Platform Enables IT Professionals to Build Technology Integrations that Improve Response Automation BURLINGTON, Mass., March 12, 2018 — Everbridge, Inc. (NASDAQ: EVBG), the global leader in critical event management and incident response solutions, today announced the launch of its Integration Platform-as-a-Service (iPaaSTM) offering for IT Alerting. The new self-service integration platform enables enterprise IT organizations to easily build their own integrations with the tools and solutions they already use, such as Application Performance Monitoring (APM), Network Performance Monitoring (NPM), IT Operations Monitoring (ITOM), Security Information and Event Management (SIEM), DevOps, IT Service Management (ITSM) and more. This new capability also allows IT professionals to bring together the key pieces of their end-to-end IT response processes to improve incident response automation and orchestration. In fast-paced and agile development environments, application, DevOps and other IT teams need to be able to design their own integrated cross-application and cross-tool workflows as quickly as possible. Most organizations, however, currently rely on vendor-built and vendor-supported integrations. These traditional, one-size-fits-all integrations often require heavy customizations, both on the vendor side and in the IT environment, to meet a team’s specific requirements. This approach amplifies integration costs and can cause frustration and delays which can impact response time and time to market. With its self-service integration platform, Everbridge offers a new, innovative method of delivering integrations that directly empowers IT teams to design and construct custom integrations through point and click actions, enabling them to meet their needs faster. “As IT organizations increasingly rely on integrated management systems, this mandates lesser reliance on vendors and a greater ability for enterprises to handle integrations using a self-service model. Using this approach, enterprise IT organizations can expedite their time to integrate their management tools with the Everbridge IT Alerting platform to develop a closed loop response automation process to critical IT incidents, changes and requests,” said Vick Vaishnavi, General Manager, IT Alerting Business at Everbridge. “By leveraging a “no-code” to “low-code” approach, the iPaaS system enables global enterprises to quickly take ownership of integrations for their response process while retaining their choice of management tools that participate in the process.” Additional benefits of the platform include:
- Automated workflow integration: The self-service platform removes the burden of custom development and automatically maps technology integrations to meet existing workflows.
- No software to install or business rule definition on the end point: Everbridge’s intelligent parsing and mapping engine ingests the incoming alerts, performs the assessment and triggers the appropriate actions.
- Ability to replace and switch end points as tools become interchangeable: The architecture allows IT teams to easily replace their APM, NPM, ITOM, SIEM, Ticketing System management and DevOps tools without breaking down the end-to-end automated response process logic. To be fully operational, it provides real-time health status and activity monitoring.