Everbridge Introduces AI Agent in xMatters to Accelerate Digital Service Resilience

New AI-powered assistant helps teams resolve incidents faster, streamline collaboration, and keep digital services running smoothly

Vienna, VA – November 12, 2025 – Everbridge, Inc., the global leader in High Velocity Critical Event Management (CEM) and national public warning solutions, today announced the introduction of its new AI Agent into xMatters, the leading platform for digital service resilience and incident response. This enhancement empowers DevOps, SRE, and IT teams to act faster during critical incidents, minimize downtime, and deliver seamless digital experiences – helping organizations act with greater speed and confidence.

“The xMatters AI Agent is already transforming the way teams handle incidents,” said David Alexander, Chief Marketing Officer and General Manager of xMatters at Everbridge. “What once took hours now takes minutes. Everyone from IT to leadership gains the same clear understanding of what’s happening and what needs to be done. That shared view allows teams to move confidently, reduce confusion, and keep customers informed and supported when the unexpected happens.”

The xMatters AI Agent brings intelligent support directly into the Incident Console, offering customers:

• Contextual Summaries & Insights – Cut through the noise to receive concise incident summaries and key updates so everyone stays on the same page.
• Smart Recommendations – Tap into operational intelligence from past incidents. The AI Agent suggests runbooks, resolvers, and actions tailored to your situation.
• Stakeholder Communication – Draft timely, targeted updates for customers and executives, reducing communication delays during critical moments.
• Guided Task Management – Assign, track, and complete tasks with the AI Agent guiding incident commanders throughout the lifecycle.

Alexander adds: “The AI Agent isn’t just automation for automation’s sake. It’s context-aware support that’s always available, offering recommendations, insights, and guidance in the flow of work. Our mission is to help teams resolve incidents faster, keep digital services reliable, and minimize disruption for their business and their customers.”

In our view Industry research supports this shift toward greater autonomy. According to  Gartner®, “by 2028 over 50% of organizations will adopt autonomous capabilities within patch management processes, up from fewer than 5% in 2025, significantly reducing human effort.” Gartner also notes that, “By 2030, 30% of organizations will achieve autonomous operations for 80% of their digital workplace services, up from 0% in 2025.”  Gartner also predicts that “by 2030, generative AI and AI agents will drive a greater than 75% reduction in human-resolved end-user technology incidents and requests.” [1]

Key Capabilities Include:

• Conversational AI in the Incident Console – Offers instant support and answers right within the Incident Console. The AI Agent responds to questions, surfaces recommendations, and helps teams take the next best step.
• Mobile Schedule Views – Stay covered with quick access to on-call schedules and shift details.
• Live Call Routing Reports – Visualize and analyze team communications to improve response coordination.
• Public and Restricted Status Pages – Keep stakeholders informed with always-on transparency and updates.

The introduction of the AI Agent reflects a commitment to advancing intelligent automation and digital operations resilience. By bringing AI-driven insights and automation directly into xMatters, organizations can resolve incidents faster, minimize disruption, and deliver consistently reliable digital services.

To see the xMatters AI Agent in action or to request a demo, visit xmatters.com.

[1]Gartner, The Impact of AI Agents on Digital Workplace IT Operations, Stuart Downes, Autumn Stanish, et al., 16 September 2025

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

Everbridge is the global leader in Critical Event Management (CEM), helping organizations achieve a true business resilience advantage. With Everbridge High Velocity CEM, our customers accelerate response times, minimize disruption, and maintain operational control amid today’s most complex threats. Using Purpose-built AI, decision-ready risk intelligence, and full lifecycle automation, Everbridge enables organizations to know earlier, respond faster, and improve continuously with confidence. For more information, visit everbridge.com, read the blog, and follow us on LinkedIn.  

Everbridge… Keeping People Safe and Organizations Running™ 

Everbridge Contact:

Jim Gatta 
Media Relations 
jim.gatta@everbridge.com   
215-290-3799