Challenge
Arvest Bank needed a faster, more efficient way to monitor threats and notify the right teams across its multi-state footprint.
Solution
Everbridge provides automated alerts, real-time threat intelligence, and targeted communications that help Arvest Bank respond quickly and keep associates safe.
Transcript
[00:05.5]
Everbridge is being used at Arvest within our Fusion Center and our security operations center for managing threats that are within our footprint. We have four states that our branches are currently located in so we have a pretty widespread footprint within our little area.
[00:24.0]
We use that to monitor where associates are in line of weather events like severe weather that might be impacting them. And then we also utilize it for mass communications when it comes to notifying appropriate groups for incidents when we need to respond.
[00:43.0]
Everbridge and National Weather Service and NOAA alerts that you can get for associates that are in the line of severe weather, particularly tornadoes which are an increased threat within our footprint. Being able to send advanced warning notifications to associates both at their static locations at home but also their work loc and it notifies our physical security team whenever a tornado may have impacted one of our branches or facilities so that the right people can respond.
[01:11.8]
It’s also utilized at probably at least on a weekly basis to notify teams when we do have technology outages or disruptions to get teams together very quickly to respond. It can be faster than sometimes like city and local government sending alerts out even if they’re using the same system.
[01:29.5]
So it does a lot of the work for us and doesn’t rely on a human to send it out and it saves a lot of time.
[01:42.1]
really interesting to look at. Diving deeper into different threats that show up on that map that it can alert you to in real time whether it’s a criminal activity or a wildfire. It’s interesting to see what might be impacting associates that are working maybe remotely in other parts of the country or might have road closures that affect them.
[02:01.5]
Getting to work. Looking back at how I used a different system and now utilizing Everbridge, I wish I could have gone back and told my prior company like hey maybe we should look at other systems.
[02:14.8]
It’s a great tool to use the tiers of being able to send alerts to different groups to start small and then maybe you need more people to respond to an incident that’s very user friendly. Being able to pre draft and create templates ahead of time to be able to send out very quickly during an incident is very helpful.
[02:35.9]
The integration between like the business continuity tools that we use and the task lists within those so that we can have the same teams regardless of who’s on at any given time to be able to respond to incidents is very helpful. And now that’s integrating with Everbridge360.
[02:51.9]
The customer experience also can’t be beat as far as when you do have a question, even if it’s non critical. I’ve submitted tickets before and within hours they’re responded to. I’m like, this can wait till Monday, but, thank you for responding. So it’s been great.
