The platform has increased our productivity since we started using it for IS outages; if we experience an issue with Outlook, we can still contact all our staff by phone. That alone saved a couple of hundred phone calls to our help desk from employees reporting problems on Outlook.
This Italian luxury fashion house required a sophisticated solution to protect all their employees and physical store locations across the US and Canada.
Johnson Controls International (JCI), founded in 1885, is a global leader in smart and sustainable building solutions. With over 100,000 experts operating in 150 countries and 1,600 offices, JCI continues to drive innovation in building products, technologies, and integrated solutions that advance efficiency, safety, and sustainability worldwide.
Challenges
When Brad Abelt became GSOC and Security Operations Manager at Johnson Controls International (JCI), the company was struggling with disconnected systems and unstructured HR data across its global network of 105,000 employees and 1,600 offices. The lack of integration led to confusion, inconsistent processes, and challenges in identifying major threats such as hurricanes or active assailants. Rapidly expanding alert thresholds further overwhelmed teams, hindering effective critical event management. Abelt noted that the absence of a dependable data feed made adopting Everbridge essential for improving coordination and situational awareness.
“Everbridge filled a giant gap that we had. It allowed our GSOC to focus on more than the most severe critical events because previously everything had
been so manual.”
-Brad Abelt, GSOC and Security Operations Manager
Solutions
Johnson Controls International (JCI) turned to Everbridge after leadership recognized how inefficient and manual their communication and threat management processes had become. With Everbridge CEM, JCI now maintains an organized global asset database spanning 1,600 facilities across 150 countries, enabling automatic alerts when threats arise. The system streamlines communication through structured FYI emails and checklist-based alerts to key stakeholders, while Everbridge VCC provides a unified operating picture to identify and prioritize risks. These integrations allow JCI to automate responses, reduce manual work, and enhance situational awareness across regions. Building on this success, JCI plans to implement Everbridge Mass Notification to further strengthen enterprise-wide and personnel resilience.
Learn how KPMG defined the future of work after COVID-19 using digital alerting with a multi-channel approach.
Dentsu International deployed Everbridge to provide a step change to its critical event management capabilities. With Everbridge, Dentsu began leveraging tools that provided effective communication capabilities, robust visibility, operational efficiency, and real-time intelligence.
With Everbridge’s SnapComms solution powered by SnapComms, Air France takes employee communications to new heights in their contact center.
Kosmos Energy implemented the Everbridge Safety Connection solution, in conjunction with the InternationalSOS TravelTracker system, to provide all personnel with the ability to quickly seek help or to be tracked during remote journeys from anywhere in the world. The tools also provide these traveling employees with potential life-saving communications during a local emergency.
A leading international law firm, with more than 3,500 employees across the globe, needed a scalable mass notification solution to improve its business continuity. It had a critical communications system in place but, as the business grew, priorities evolved and the company decided to review its options. The system needed to ensure that its online services remained available at all times and protect the rising number of mobile employees.
