Healthcare
Everbridge Aware® for Hospitals
More than 400 hospitals and the American Hospital Association rely on Everbridge for their emergency notification needs and to meet environment of care challenges requiring streamlined communication strategies, staff recall capabilities, and crisis management plans. From routine staff announcements to mass disaster callbacks, Everbridge quickly and efficiently delivers messages to one or thousands of recipients.
How Everbridge Helps Hospitals
- Faster incident response. Respond to mass-casualty and large-scale disasters more effectively. Launch a cluster of notifications tailored to separate teams for one event with a single action: distribute quota notifications for nurses, conference call bridges for executives, and polling notifications for bed control.
- Better emergency management and resource deployment. Notify and assemble trauma, hazmat, surgery, cath lab and other emergency teams more quickly using less resources. Recall doctors and nurses and other critical patient care staff. Survey responders for arrival times, allocate work assignments, and more.
- Improved employee protection and accountability. Keep employees out of harm's way by rapidly notifying them about severe weather, fires, gas leaks, and other incidents. Interactive polling enables you to account for and report on the whereabouts and safety of employees.
- Continuity of operations. Sustain critical communications internally and externally over prolonged periods to resolve and recover from the incident expeditiously.
- Greater situational awareness. Provide ongoing status updates as an incident progresses and is resolved. Include emergency plans, incident-related images, after-action report templates, and other important documentation as message attachments. Intelligent reporting enables informed decision-making, post-incident analysis and trending, and compliance.
- Stronger collaboration within and outside the organization. Organize briefings with crisis response teams, hospital administration, and local first-responder agencies throughout the course of an incident using on-the-fly conference calling. Coordinate resource-sharing efforts with neighboring hospitals.
- Communications compliance and reporting. Initiate immediate conference call briefings and alert key team members when regulatory and quality survey teams arrive on-site. Conduct quick and efficient callbacks, perform annual callback drills, and show evidence of staff training to meet Joint Commission reporting requirements. Satisfy compliance and reporting requirements through automated notifications, real-time confirmations, and extensive audit trail reporting.
Use ASPR Funds to Buy Everbridge Aware
The U.S. Department of Health and Human Services provides states with federal funding to improve healthcare annually through the Hospital Preparedness Program administered by ASPR (Assistant Secretary for Preparedness and Response). The Everbridge system is a powerful tool that helps hospitals meet ASPR requirements. Many of Everbridge's hospital clients have already used ASPR funding to purchase the system.
Employee Protection and Life Safety
Joint Commission Compliance KitGet an EM.02.02.01 compliance checklist, Shands Jacksonville case study, and more. Download
- Safety alerts. Rapidly notify employees about severe weather, fires, power outages, gas leaks, chemical spills, theft, acts of violence, and more.
- Remote roll-calling. Generate personnel rosters in real-time through polling to determine staffing needs and to account for the safety and whereabouts of employees to meet accountability requirements.
- Public health emergencies. Sustain communications throughout public health emergencies, such as H1N1. Provide safety and prevention tips, symptom information, vaccine logistics (locations, times, and follow-up shot reminders), and more.
- Evacuations. Manage evacuations, provide shelter-in-place guidance, and issue status updates and re-entry instructions. Include maps and other important documentation as attachments to the message.
- System failures. Alert staff to disruptions in core services, such as phone, network, water, medical gas, and electrical outages. Provide ongoing updates regarding restoration of services.
- Work cancellations. Issue alerts for weather-related closures, cancellations, and return-to-business-as-usual announcements.
Emergency Response and Management
- Code alerts. Cut the time it takes to issue and respond to yellow, red, pink, and black code alerts and more.
- STEMI alerts. Notify emergency room personnel, cardiac catheterization laboratory technicians, and cardiologists faster to ensure patients receive life-saving treatment more quickly.
- Crisis team activation. Assemble emergency response teams and alert public law enforcement agencies to situation.
- Staff callbacks. Schedule nurses, doctors, and other medical staff on short notice, automatically polling them for expected report time.
- First-responder dispatch. Dispatch security to respond to incidents.
- Regional collaboration. Communicate and coordinate with external resources, such as local government, regional hospitals, CDC, Department of Public Health, and more. Notify neighboring facilities with which you have MOUS for patient transfers and evacuations.
Continuity of Operations
- Continuity of operations plan activation. Build multi-message scenarios that align with plan activation triggers for more rapid response.
- Continuity of patient care alerts. Monitor, verify, and distribute information related to any threat to continuity of patient care.
- Flex-staffing. Fill shift gaps and shortages by polling staff to determine availability to work and reporting times. Make use of user attributes to search for and contact staff with specific skills.
- Situation updates. Provide ongoing status updates as an incident progresses and is resolved.
- Social distancing and infection control. Leverage Everbridge Aware®'s scheduled and on-the-fly conference call capabilities to reduce non-critical face-to-face contact.
- Rumor control. Prevent the spread of misinformation and rumors through proactive communications.
- Policy changes. Alert employees to changes in policies and procedures.
Compliance
- Drills and mock surveys. Conduct unscheduled drills and exercises with decontamination teams, hazmat teams, and others to improve incident response times. Show team acknowledgement rates and meet regulatory testing requirements.
- Regulatory agency visits. Initiate emergency conference calls with executives and alert and assemble employees when regulatory agencies are on-site to test compliance with communication requirements.
- Reporting. Show evidence of Joint Commission compliance via automated communications with real-time confirmation data and full audit-trail reporting that includes a history of communications, delivery attempts, and acknowledgements from recipients.
Community Support
- Community information line. Offer a community information hotline using Everbridge Aware's Call-In capabilities. During public health emergencies, advise community members about symptoms, vaccination clinics, and warning signs that medical treatment is required.
- Community education. Provide safety precautions and preventative measures.
- Public health alerts. Use Everbridge SmartGISTM's geographic targeting to issue notices about outbreaks, building closures, quarantine zones, and more.
- Vaccination coordination. Notify citizens of flu vaccination locations. Send reminders for follow-up shots.
Everbridge Aware® for Hospitals Screenshots
Multi-hospital messaging
Communicate across a single hospital or an entire healthcare system. Each hospital can personalize the Everbridge system, manage employee information, build scenarios, and send messages independently while the healthcare system retains the ability to manage a single application across all hospitals.
Easy message creation
Whether you need to notify people in one department, a specific hospital, or across a healthcare system, Everbridge Aware enables you to communicate in minutes with a simple, three-step process. Capabilities such as email attachments for after-action report templates and evacuation routes give you the flexibility you need for all your incident communication needs.
Pre-written messages and scenarios
Build scenarios and create messages for anticipated situations or incidents, such as code reds and STEMI alerts, in advance for simple one-click sending. Set up one or multiple concurrent broadcast scenarios with pre-defined contact lists and messages for rapid response and recovery.
Effortless data management. An emergency notification platform is only effective if it contains accurate, up-to-date employee information. Import and maintain updated employee contact information easily with the Everbridge Data Migration Wizard and automatic data uploads from your payroll/HR software via our APIs.
Real-time tracking and reporting
Gain full visibility into system usage and broadcasts results. Everbridge Aware assembles broadcast data in real-time to display compiled results in a clear, easy-to-read dashboard for quick and informed decision-making. Robust ad-hoc reporting enables you to perform post-incident analysis and review. Detailed broadcast reports provide an audit trail of incident communications for compliance and internal reporting.
Design Your Solution
Every hospital and healthcare system has its own set of needs and challenges. That's why Everbridge developed a set of products, tools, and services that work together. We even help you build a notification strategy incorporating your current systems and processes. Based on your requirements, we design a solution that fits you: not too big, not too small. Not sure what works best for your organization?
Contact us for a consultation.
Here's what a typical solution looks like for our hospital clients:
Out of the box:
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Add-ons:
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Everbridge in Action
Providence Health uses Everbridge to manage disasters and meet compliance requirements
Providence Health & Services's regulatory compliance office and quality departments use the Everbridge system to notify staff when surveyors come in for lab, acute rehab, and neuroscience institute accreditation surveys as well as Centers for Medicare & Medical Services and Joint Commission surveys. Everbridge Aware® also provides hospitals with the ability to recall staff, a critical capability when local authorities closed all roads and freeways in close proximity to a wildfire, preventing 40% of the hospital’s staff from being able to report to work. Download the full case study.
Rockford Health System leverages Everbridge for compliance and H1N1 communications
During the H1N1 influenza (swine flu) outbreak, Rockford Health System used Everbridge Aware extensively to manage incident response and Strategic National Stockpile (SNS) deployment within Rockford Memorial and the 14 other regional hospitals.
Download the full case study.
Interfaith Medical Center prepares for emergencies with a series of pre-written messages
Interfaith Medical Center (IMC) created a series of scenarios and unscheduled messages for incidents ranging from hazardous material spills to Joint Commission visits to EMS diversions and external disasters. Read how IMC transformed what was once a "444i" into a clear and effective Code Red action plan using Everbridge.
Download the full case study.
Learn More:
- Read about Everbridge Aware emergency notification solutions.
- Download the Joint Commission Communication Compliance Kit.
- Contact us for a demonstration of Everbridge Aware.
