Ameren’s experience with Everbridge: Smarter crisis management

Discover how Ameren leverages Everbridge to stay resilient during Midwest weather disruptions and ensure regulatory compliance for nuclear facilities. From location-based notifications with maps to customizable forms for external stakeholders, Everbridge transforms how Ameren handles critical events.

[00:11.4]
Everbridge has changed the way my team responds to disruptions and critical events in a variety of ways. One way I can think of is, we tend to have bad weather in the Midwest. Inclement weather, whether it’s like, tornado season, whether it’s fire season, or even in the winter.

[00:31.5]
It always kind of poses, challenges operationally and also just for coworkers trying to get to their work center.

[00:44.9]
One thing that happened this winter was that there was a massive, snow and ice storm and business segments were scrambling, trying to figure out who was going to be able to be remote, who was going to be able to work where. And Everbridge really came in key there because there’s a really nice function, with their incidents and notifications that allows you to kind of create an ad hoc HTML, little web page.

[01:08.8]
And that page you can actually add valuable, visual information like maps. So we were able to utilize this function and send texts to key, employees at specific locations, because Everbridge also allows you to put in specific location information for employees.

[01:27.2]
So we were able to target the employees who work at specific places and then send them key information just pertinent to them so they knew, where was safe to drive and where wasn’t, and it also kind of helps other employees know, okay, if we sent you a certain message, you don’t report to work.

[01:44.9]
But if we sent you this message with maps and information, then you know exactly how to get to work and exactly where to park and where the safe spots are.

[01:57.5]
The one way Everbridge has helped my organization stay resilient is just how customizable it is to situations that might happen to differt business segments. One such time is we support, nuclear facilities, and one of the nuclear facilities needed to find a way to send customizable information to external stakeholders that needed to be received in a very specific amount of time and acknowledged in order to maintain, regulatory compliance with their governing body.

[02:32.3]
So through Everbridge we were able to engage some professional services and build out really, really complex forms that had various ways to input information. So they were like dropdown toggles. There was a place for manual input, and it was great because it allowed them to achieve the level of granularity that was necessary.

[02:53.8]
And then send that to external stakeholders who were simply able, type like yes, or whatever they needed, to respond within the allotted time. This was vastly different than the system that they were using before, in the best possible way. We could see that data visualized exactly when people responded, who responded.

[03:13.1]
And we had the flexibility to send it to, specific people within an organization. So it was just incredible. The nuclear team is using it and they’re loving it. And we are constantly in conversations about how we can further expand.